Public value creation using social media applications for the local government context

Turki Abdullah A Althaqafi, Mahbubur Rahim, Susan Foster

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


    In recent years, the use of various social media applications has received growing attention from local government agencies. This is because social media applications have the potential to offer public value to those agencies as well as citizens through enhancing public engagement and public services innovation. Despite the growth in the literature on social media, there is still a limited understanding of how the key stakeholders of local government agencies, around the world in general and Saudi Arabia in particular, can receive public value created through using various social media applications. To address this concern, this proposed study is initiated to develop a model for investigating public value creation using social media applications. The model is influenced by multiple theoretical lenses (e.g. social media capability, public engagement, public services innovation, public value theory, and stakeholder theory). This proposed research is based on a qualitative methodology with several phases of research (e.g. pilot study, multiple-case study and domain expert panel) for the Saudi Arabian local government context. The expected contribution of this research is a model with constructive associations between several variables identified from multiple streams of literature (e.g. social media, information systems literature and public administration literature). Furthermore, a classification of public services innovation associated with four types of public value are proposed. The findings of the study are expected to benefit public managers as well as citizens to better utilise social media for public value creation.
    Original languageEnglish
    Title of host publicationTwenty-Sixth European Conference on Information Systems (ECIS2018), Portsmouth,UK, 2018
    EditorsCarl Adams, Sven Carlsson, Dorothy Leidner
    Place of PublicationAtlanta GA USA
    PublisherAssociation for Information Systems
    Number of pages11
    Publication statusPublished - 2018
    EventEuropean Conference on Information Systems 2018 - Portsmouth, United Kingdom
    Duration: 23 Jun 201828 Jun 2018
    Conference number: 26th (Proceedings)


    ConferenceEuropean Conference on Information Systems 2018
    Abbreviated titleECIS 2018
    CountryUnited Kingdom
    Internet address


    • Social media
    • public value
    • public service innovation
    • public engagement
    • qualitative research
    • local government
    • Saudi Arabia

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