Psychological contract in IT outsourcing: a systematic literature review

Jongkil Jeong, Sherah Kurnia, Danny Samson, Sara Cullen

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Recent IT Outsourcing (ITO) studies have highlighted the importance of a construct known as the Psychological Contract (PC) and its impact over the outcome of ITO agreements. However, there is still a lack of a consolidated view on the subject matter. To address this matter, we conducted a systematic review and analysis on the PC within ITO studies by examining the main themes, topics and methodologies that have been used in the research to date. Our findings suggest that despite the importance of the PC in ITO being well recognised, it is still an under explored concept with only 12 studies identified to date. Furthermore, subsequent analysis of these studies also highlighted several gaps caused by a lack of consistency over the definition, boundaries and application of the PC. To ensure that these gaps are addressed, we propose several recommendations that we encourage future studies take into consideration.
Original languageEnglish
Title of host publication51st Hawaii International Conference on System Sciences (HICSS 2018)
Subtitle of host publicationWaikoloa Village, Hawaii, USA 2 - 6 January 2018
EditorsTung Bui
Place of PublicationHonolulu HI USA
PublisherHawaii International Conference on System Sciences (HICSS)
Pages135-144
Number of pages10
Volume1
ISBN (Electronic)9781510856554
DOIs
Publication statusPublished - 2018
Externally publishedYes
EventHawaii International Conference on System Sciences 2018 - http://hicss.hawaii.edu/, Maui, United States of America
Duration: 2 Jan 20176 Jan 2018
Conference number: 51st
http://hicss.hawaii.edu/

Conference

ConferenceHawaii International Conference on System Sciences 2018
Abbreviated titleHICSS 2018
CountryUnited States of America
CityMaui
Period2/01/176/01/18
Internet address

Keywords

  • Psychological Contract
  • Outsourcing
  • Relationship quality
  • Literature review

Cite this

Jeong, J., Kurnia, S., Samson, D., & Cullen, S. (2018). Psychological contract in IT outsourcing: a systematic literature review. In T. Bui (Ed.), 51st Hawaii International Conference on System Sciences (HICSS 2018) : Waikoloa Village, Hawaii, USA 2 - 6 January 2018 (Vol. 1 , pp. 135-144). Hawaii International Conference on System Sciences (HICSS). https://doi.org/10.24251/HICSS.2018.019