Process Analysis Techniques and Tools for Business Improvements

Yen P Cheung, Jay Bal

    Research output: Contribution to journalArticleResearchpeer-review

    30 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)274 - 290
    Number of pages17
    JournalBusiness Process Management Journal
    Publication statusPublished - 1998

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