Preliminary evaluation of a guided usability defect report form

Nor Shahida Mohamad Yusop, John Grundy, Rajesh Vasa, Jean Guy Schneider

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

1 Citation (Scopus)


Open source software development projects typically use generic defect reporting forms, such as BugZilla and Jira, even for specialized kinds of defects such as usability issues. These issues typically tend to be reported as unstructured text, mix multiple defect attributes, lack precise cause, and overlook emotional impact on users. The poor quality of these defect reports impacts on the ability of developers to address them efficiently and effectively. In this paper, we describe a novel guided defect reporting method for capturing usability defects. We evaluate our approach using an expert judgment approach where experienced developers and researchers evaluate the clarity of usability defects reported via conventional defect reporting tools and our method. Our results show this is a promising approach at capturing more clear usability defect descriptions.

Original languageEnglish
Title of host publicationProceedings - 25th Australasian Software Engineering Conference, ASWEC 2018
Subtitle of host publication28–29 November 2018 Adelaide, Australia
EditorsHoa Khanh Dam, Stuart Marshall
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages10
ISBN (Electronic)9781728112411
ISBN (Print)9781728112428
Publication statusPublished - 2018
EventAustralasian Software Engineering Conference 2018 - University of Adelaide, Adelaide, Australia
Duration: 28 Nov 201829 Nov 2018
Conference number: 25th


ConferenceAustralasian Software Engineering Conference 2018
Abbreviated titleASWEC 2018
Internet address


  • Bugzilla
  • Expert judgment
  • JIRA
  • Usability defect reporting

Cite this

Yusop, N. S. M., Grundy, J., Vasa, R., & Schneider, J. G. (2018). Preliminary evaluation of a guided usability defect report form. In H. Khanh Dam, & S. Marshall (Eds.), Proceedings - 25th Australasian Software Engineering Conference, ASWEC 2018: 28–29 November 2018 Adelaide, Australia (pp. 81-90). [8587290] IEEE, Institute of Electrical and Electronics Engineers.