Preferences for online and/or face-to-face counseling among university students in Malaysia

Kah P. Wong, Gregory Bonn, Cai L. Tam, Chee P. Wong

    Research output: Contribution to journalArticleResearchpeer-review

    19 Citations (Scopus)


    Increasingly, online counseling is considered to be a cost-effective and highly accessible method of providing basic counseling and mental health services. To examine the potential of online delivery as a way of increasing overall usage of services, this study looked at students' attitudes toward and likelihood of using both online and/or face-to-face counseling. A survey was conducted with 409 students from six universities in Malaysia participating. Approximately 35% of participants reported that they would be likely to utilize online counseling services but would be unlikely to participate in face-to-face counseling. Based on these results, it is suggested that offering online counseling, in addition to face-to-face services, could be an effective way for many university counseling centers to increase the utilization of their services and thus better serve their communities.

    Original languageEnglish
    Article number64
    Number of pages5
    JournalFrontiers in Psychology
    Publication statusPublished - 31 Jan 2018


    • E-therapy
    • Face-to-face counseling
    • Mental health
    • Online counseling
    • Online therapy

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