Personality, coping strategies and job stress

Abbey Tan Xiao Qian, Adriana Ortega

Research output: Contribution to conferenceAbstract


Although extensive research has been carried out to study the personality-coping-stress link, there is limited research focusing specifically on job stress, and even fewer studies that explore the mediating effect of coping on personality and job stress. Investigating the personality facets could provide more detailed insight as to how the more nuanced characteristics of personality could possibly influence the choice of coping style and in turn, an individual’s stress level. Therefore, the aim of this study was to explore the impact of personality on coping and jobstress by looking into both personality dimensions and facets when examining the personality-coping-job stress associations. Data was collected using an online questionnaire measuring personality dimensions and facets, job stress, coping strategies and demographic strategies. A total of 350 Malaysians between 20-70 years, working full-time in white-collar occupations were recruited for this study. The results indicate that personality has a significant effect on job related stress and the choice of coping strategies. For example, Neuroticism predicted high job stress and the increased use of Seeking Emotional Support as a way of coping with stress. Extraversion predicted the use of Substance Use, Humour, Seeking Emotional Support and Problem Solving as coping strategies. Higher tendencies in Conscientiousness were associated with Seeking Emotional Support and Problem Solving as a source of coping. In terms of the personality facets, the results indicate that Problem Solving fully mediated the relationship between the Extraversion facet, Activity-Level, and job stress reaction. In conclusion, the findings of this study enable us to better understand the needs of the Malaysian working force and could be used to identify the relevant tools and resources required to address those needs; thus, contributing towards the positive wellbeing of employees and organizational healthiness.
Original languageEnglish
Number of pages1
Publication statusPublished - 2023
EventInternational Symposium of Social Sciences, Management, Science & Technology 2023 - Kuala Lumpur, Malaysia
Duration: 28 Feb 202328 Feb 2023


ConferenceInternational Symposium of Social Sciences, Management, Science & Technology 2023
Abbreviated titleiRandau 2023
CityKuala Lumpur
Internet address


  • coping
  • Job stress
  • Personality
  • Wellbeing

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