@inproceedings{a41fd27e0212408387b490684eb6d279,
title = "Performance measurement in public sector services: problems and potential",
author = "Patrick Moriarty and Kennedy, {Robert Damian}",
year = "2002",
language = "English",
isbn = "0 9533761 2 5",
pages = "395 -- 402",
editor = "Andy Neely and Angela Walters",
booktitle = "Performance Measurement and Management 2002: Research and Action",
publisher = "Centre for Business Performance",
note = "Performance Measurement and Management ; Conference date: 01-01-2002",
}