Perceptions of information quality dimensions from the perspective of commodity theory

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The information quality (IQ) literature has investigated the influences of objective factors on the perceptions of IQ dimensions. We seek to contribute to this literature by taking a subjective approach. We investigate the effects of satisfaction and complexity on the perception of IQ dimensions. We find both main effects and interaction effects. The main line of reasoning builds on commodity theory as a psychological explanation of the effects of scarcity. Based on this finding, we suggest a feedback loop model, which integrates the research on IQ into the information systems (IS) success literature. We discuss the potential implications of these findings in relation to IS success research.
Original languageEnglish
Pages (from-to)254-267
Number of pages14
JournalBehaviour and Information Technology
Issue number4
Publication statusPublished - 2016


  • commodity theory
  • complexity
  • information quality
  • IS success
  • user satisfaction

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