Perceptions, emotions and motivations of gig workers: insights from Malaysia

Borui Fang; Ewilly Jie Ying Liew; Andrei O.J. Kwok; Pei-Lee Teh

doi:10.1109/IEEM55944.2022.9989952

Perceptions, emotions and motivations of gig workers: insights from Malaysia

Borui Fang, Ewilly Jie Ying Liew, Andrei O.J. Kwok, Pei-Lee Teh

Malaysia School of Business

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other

3 Citations (Scopus)

Abstract

The COVID-19 pandemic has changed work arrangements and increased worldwide unemployment. Increasingly, many people have turned to gig work for income. However, low-skilled gig workers, such as food delivery personnel and ride-hailing drivers, are vulnerable to a plethora of disadvantageous working conditions, such as unstable income, lack of medical insurance, and heavy workload. Working remotely outside the workplace has also led to severe loneliness and isolation. Survey results from 100 gig-workers indicated that receiving social support and positive emotion improved job performance and satisfaction. Hence, we propose a peer-mentor supporting system. This paper primarily contributes to improving public awareness about the disadvantageous situations of gig workers. By examining the gig workers' perceptions, emotions, and motivations, this paper contributes to integrating job satisfaction and their inner work-life system. We suggest organizations broadcast gig workers' contributions during the COVID-19 pandemic, which improved their sense of responsibility and intrinsic motivation.

Original language	English
Title of host publication	IEEE International Conference on Industrial Engineering and Engineering Management
Subtitle of host publication	IEEM 2022
Editors	Roger Jiao, Min Xie
Place of Publication	Piscataway NJ USA
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	1058-1062
Number of pages	5
ISBN (Electronic)	9781665486873
DOIs	https://doi.org/10.1109/IEEM55944.2022.9989952
Publication status	Published - 2022
Event	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022 - Kuala Lumpur, Malaysia Duration: 7 Dec 2022 → 10 Dec 2022 https://ieeexplore.ieee.org/xpl/conhome/9989527/proceeding (Proceedings)

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
Publisher	IEEE, Institute of Electrical and Electronics Engineers
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022
Abbreviated title	IEEM 2022
Country/Territory	Malaysia
City	Kuala Lumpur
Period	7/12/22 → 10/12/22
Internet address	https://ieeexplore.ieee.org/xpl/conhome/9989527/proceeding (Proceedings)

Keywords

COVID-19
gig workers
inner work-life system
Malaysia
unemployment

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/IEEM55944.2022.9989952

Cite this

Fang, B., Liew, E. J. Y., Kwok, A. O. J., & Teh, P.-L. (2022). Perceptions, emotions and motivations of gig workers: insights from Malaysia. In R. Jiao, & M. Xie (Eds.), IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022 (pp. 1058-1062). (IEEE International Conference on Industrial Engineering and Engineering Management). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/IEEM55944.2022.9989952

Fang, Borui ; Liew, Ewilly Jie Ying ; Kwok, Andrei O.J. et al. / Perceptions, emotions and motivations of gig workers : insights from Malaysia. IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. editor / Roger Jiao ; Min Xie. Piscataway NJ USA : IEEE, Institute of Electrical and Electronics Engineers, 2022. pp. 1058-1062 (IEEE International Conference on Industrial Engineering and Engineering Management).

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title = "Perceptions, emotions and motivations of gig workers: insights from Malaysia",

abstract = "The COVID-19 pandemic has changed work arrangements and increased worldwide unemployment. Increasingly, many people have turned to gig work for income. However, low-skilled gig workers, such as food delivery personnel and ride-hailing drivers, are vulnerable to a plethora of disadvantageous working conditions, such as unstable income, lack of medical insurance, and heavy workload. Working remotely outside the workplace has also led to severe loneliness and isolation. Survey results from 100 gig-workers indicated that receiving social support and positive emotion improved job performance and satisfaction. Hence, we propose a peer-mentor supporting system. This paper primarily contributes to improving public awareness about the disadvantageous situations of gig workers. By examining the gig workers' perceptions, emotions, and motivations, this paper contributes to integrating job satisfaction and their inner work-life system. We suggest organizations broadcast gig workers' contributions during the COVID-19 pandemic, which improved their sense of responsibility and intrinsic motivation.",

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author = "Borui Fang and Liew, \{Ewilly Jie Ying\} and Kwok, \{Andrei O.J.\} and Pei-Lee Teh",

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Fang, B, Liew, EJY , Kwok, AOJ & Teh, P-L 2022, Perceptions, emotions and motivations of gig workers: insights from Malaysia. in R Jiao & M Xie (eds), IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. IEEE International Conference on Industrial Engineering and Engineering Management, IEEE, Institute of Electrical and Electronics Engineers, Piscataway NJ USA, pp. 1058-1062, IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022, Kuala Lumpur, Malaysia, 7/12/22. https://doi.org/10.1109/IEEM55944.2022.9989952

Perceptions, emotions and motivations of gig workers: insights from Malaysia. / Fang, Borui; Liew, Ewilly Jie Ying ; Kwok, Andrei O.J. et al.
IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. ed. / Roger Jiao; Min Xie. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers, 2022. p. 1058-1062 (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other

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T1 - Perceptions, emotions and motivations of gig workers

T2 - IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022

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N2 - The COVID-19 pandemic has changed work arrangements and increased worldwide unemployment. Increasingly, many people have turned to gig work for income. However, low-skilled gig workers, such as food delivery personnel and ride-hailing drivers, are vulnerable to a plethora of disadvantageous working conditions, such as unstable income, lack of medical insurance, and heavy workload. Working remotely outside the workplace has also led to severe loneliness and isolation. Survey results from 100 gig-workers indicated that receiving social support and positive emotion improved job performance and satisfaction. Hence, we propose a peer-mentor supporting system. This paper primarily contributes to improving public awareness about the disadvantageous situations of gig workers. By examining the gig workers' perceptions, emotions, and motivations, this paper contributes to integrating job satisfaction and their inner work-life system. We suggest organizations broadcast gig workers' contributions during the COVID-19 pandemic, which improved their sense of responsibility and intrinsic motivation.

AB - The COVID-19 pandemic has changed work arrangements and increased worldwide unemployment. Increasingly, many people have turned to gig work for income. However, low-skilled gig workers, such as food delivery personnel and ride-hailing drivers, are vulnerable to a plethora of disadvantageous working conditions, such as unstable income, lack of medical insurance, and heavy workload. Working remotely outside the workplace has also led to severe loneliness and isolation. Survey results from 100 gig-workers indicated that receiving social support and positive emotion improved job performance and satisfaction. Hence, we propose a peer-mentor supporting system. This paper primarily contributes to improving public awareness about the disadvantageous situations of gig workers. By examining the gig workers' perceptions, emotions, and motivations, this paper contributes to integrating job satisfaction and their inner work-life system. We suggest organizations broadcast gig workers' contributions during the COVID-19 pandemic, which improved their sense of responsibility and intrinsic motivation.

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ER -

Fang B, Liew EJY , Kwok AOJ , Teh PL. Perceptions, emotions and motivations of gig workers: insights from Malaysia. In Jiao R, Xie M, editors, IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers. 2022. p. 1058-1062. (IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM55944.2022.9989952

Perceptions, emotions and motivations of gig workers: insights from Malaysia

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

Other files and links

Cite this