Perceptions, emotions and motivations of gig workers: insights from Malaysia

Research output: Chapter in Book/Report/Conference proceedingConference PaperOther

Abstract

The COVID-19 pandemic has changed work arrangements and increased worldwide unemployment. Increasingly, many people have turned to gig work for income. However, low-skilled gig workers, such as food delivery personnel and ride-hailing drivers, are vulnerable to a plethora of disadvantageous working conditions, such as unstable income, lack of medical insurance, and heavy workload. Working remotely outside the workplace has also led to severe loneliness and isolation. Survey results from 100 gig-workers indicated that receiving social support and positive emotion improved job performance and satisfaction. Hence, we propose a peer-mentor supporting system. This paper primarily contributes to improving public awareness about the disadvantageous situations of gig workers. By examining the gig workers' perceptions, emotions, and motivations, this paper contributes to integrating job satisfaction and their inner work-life system. We suggest organizations broadcast gig workers' contributions during the COVID-19 pandemic, which improved their sense of responsibility and intrinsic motivation.

Original languageEnglish
Title of host publicationIEEE International Conference on Industrial Engineering and Engineering Management
Subtitle of host publicationIEEM 2022
EditorsRoger Jiao, Min Xie
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Pages1058-1062
Number of pages5
ISBN (Electronic)9781665486873
DOIs
Publication statusPublished - 2022
EventIEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022 - Kuala Lumpur, Malaysia
Duration: 7 Dec 202210 Dec 2022
https://ieeexplore.ieee.org/xpl/conhome/9989527/proceeding (Proceedings)

Publication series

NameIEEE International Conference on Industrial Engineering and Engineering Management
PublisherIEEE, Institute of Electrical and Electronics Engineers
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022
Abbreviated titleIEEM 2022
Country/TerritoryMalaysia
CityKuala Lumpur
Period7/12/2210/12/22
Internet address

Keywords

  • COVID-19
  • gig workers
  • inner work-life system
  • Malaysia
  • unemployment

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