Outsourcing academic development in higher education: staff perceptions of an international program

Kerry Dickson, Kate Hughes, Bruce Stephens

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)


Increasingly, higher education support services are being outsourced. Our case study was of a program from a global, USA-based, non-profit organisation. From in-depth interviews, we investigated staff perceptions of academic development workshops and the efficacy of outsourcing to a transnational tertiary-support program. We found that interviewees valued the academic development. They believed greater consideration should be given to cultural differences between exporting and importing countries; to evidence-based assessment of, and institutional leadership support for, the program; and to discipline-based and tertiary-level skills. Our preliminary findings may inform university management about improved approaches to outsourcing academic development to international commercial providers.

Original languageEnglish
Pages (from-to)106-119
Number of pages14
JournalInternational Journal for Academic Development
Issue number2
Publication statusPublished - 3 Apr 2017


  • Academic development
  • higher education
  • international
  • massification
  • outsourcing

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