@inbook{2a5f7378980d4e40aafcd991ee61a357,
title = "Orchestrating the experience: Authorship of the soul. The case of Mag Nation Melbourne",
author = "Healy, \{Michael John\} and Beverland, \{Michael Bryan\} and Harmen Oppewal",
year = "2009",
language = "English",
isbn = "9780566088681",
pages = "101 -- 117",
editor = "Adam Lindgreen and Joelle Vanhamme and Beverland, \{Michael B\}",
booktitle = "Memorable Customer Experiences - A Research Anthology",
publisher = "Gower",
address = "United Kingdom",
}