Abstract
Traditional User Experience (UX) research provides insights into situated uses of products, or reflections after their use, but tells us little about how products are experienced before use. In this article we demonstrate how people's engagement in web-based discussion forums creates ways through which they can experience products before they have actually used them, and reflect on the implications of this for UX research. To understand how product anticipation emerges in a digital-material setting we undertook an ethnographic analysis of members' contributions to http://www.teslaclubsweden.se, a web-based discussion forum that connects Tesla car enthusiasts. Anticipation developed as a shared endeavour that evolved through five ways which forum members engaged and participated in their community of practice. Through their online interactions their UX evolved before using the actual car. Our findings provide deeper understandings of anticipatory UX, and insights for UX design in HCI.
Original language | English |
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Title of host publication | NordiCHI 2018 |
Subtitle of host publication | Revisiting the Life Cycle - Proceedings of the 10th Nordic Conference on Human-Computer Interaction |
Publisher | Association for Computing Machinery (ACM) |
Pages | 494-504 |
Number of pages | 11 |
ISBN (Electronic) | 9781450364379 |
DOIs | |
Publication status | Published - 29 Sep 2018 |
Externally published | Yes |
Event | Norwegian Computer Human Interaction 2018 - Oslo, Norway Duration: 1 Oct 2018 → 3 Oct 2018 Conference number: 10th http://www.nordichi2018.org/ (Website) https://dl.acm.org/doi/proceedings/10.1145/3240167 (Proceedings) http://www.nordichi2018.org (Website) |
Conference
Conference | Norwegian Computer Human Interaction 2018 |
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Abbreviated title | NordiCHI 2018 |
Country/Territory | Norway |
City | Oslo |
Period | 1/10/18 → 3/10/18 |
Internet address |
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Keywords
- Anticipation
- Automotive
- Communities of practice
- Expectations
- Online forum
- User experience