On the Way to Anticipated Car UX

Thomas Lindgren; Vaike Fors; Sarah Pink; Magnus Bergquist; Martin Berg

doi:10.1145/3240167.3240219

On the Way to Anticipated Car UX

Thomas Lindgren, Vaike Fors, Sarah Pink, Magnus Bergquist, Martin Berg

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

1 Citation (Scopus)

Abstract

Traditional User Experience (UX) research provides insights into situated uses of products, or reflections after their use, but tells us little about how products are experienced before use. In this article we demonstrate how people's engagement in web-based discussion forums creates ways through which they can experience products before they have actually used them, and reflect on the implications of this for UX research. To understand how product anticipation emerges in a digital-material setting we undertook an ethnographic analysis of members' contributions to http://www.teslaclubsweden.se, a web-based discussion forum that connects Tesla car enthusiasts. Anticipation developed as a shared endeavour that evolved through five ways which forum members engaged and participated in their community of practice. Through their online interactions their UX evolved before using the actual car. Our findings provide deeper understandings of anticipatory UX, and insights for UX design in HCI.

Original language	English
Title of host publication	NordiCHI 2018
Subtitle of host publication	Revisiting the Life Cycle - Proceedings of the 10th Nordic Conference on Human-Computer Interaction
Publisher	Association for Computing Machinery (ACM)
Pages	494-504
Number of pages	11
ISBN (Electronic)	9781450364379
DOIs	https://doi.org/10.1145/3240167.3240219
Publication status	Published - 29 Sep 2018
Externally published	Yes
Event	Norwegian Computer Human Interaction 2018 - Oslo, Norway Duration: 1 Oct 2018 → 3 Oct 2018 Conference number: 10th http://www.nordichi2018.org/ (Website) https://dl.acm.org/doi/proceedings/10.1145/3240167 (Proceedings) http://www.nordichi2018.org (Website)

Conference

Conference	Norwegian Computer Human Interaction 2018
Abbreviated title	NordiCHI 2018
Country	Norway
City	Oslo
Period	1/10/18 → 3/10/18
Internet address	http://www.nordichi2018.org/ (Website) https://dl.acm.org/doi/proceedings/10.1145/3240167 (Proceedings) http://www.nordichi2018.org (Website)

Keywords

Anticipation
Automotive
Communities of practice
Expectations
Online forum
User experience

Access to Document

10.1145/3240167.3240219

Link to publication in Scopus

Cite this

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title = "On the Way to Anticipated Car UX",

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Lindgren, T, Fors, V, Pink, S, Bergquist, M & Berg, M 2018, On the Way to Anticipated Car UX. in NordiCHI 2018: Revisiting the Life Cycle - Proceedings of the 10th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM), pp. 494-504, Norwegian Computer Human Interaction 2018, Oslo, Norway, 1/10/18. https://doi.org/10.1145/3240167.3240219

On the Way to Anticipated Car UX. / Lindgren, Thomas; Fors, Vaike; Pink, Sarah; Bergquist, Magnus; Berg, Martin.

NordiCHI 2018: Revisiting the Life Cycle - Proceedings of the 10th Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM), 2018. p. 494-504.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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