Abstract
Well-developed interpersonal skills are crucial for all social interactions. However, understanding how interpersonal skills are taught or learned, and how technology can play a part in this, is yet an under-researched area in CSCW and HCI research. To start addressing this gap, our research explores the learning processes of counselling students, for whom developing interpersonal skills forms a fundamental part of their university education. We followed an iterative process to gain an in-depth understanding of a specific counselling program in the UK, combining interviews and low-fidelity technology prompts. Overall, 26 participants comprising tutors, students and expert counsellors took part. Our findings first provide insights into the highly collaborative and social learning process of the students. We highlight the complexity of interpersonal reflection as a crucial process for developing counselling skills, and identify the challenges to learning that students face. Second, we build on this understanding to draw out empirically grounded design considerations around opportunities for technology innovation in this setting.
| Original language | English |
|---|---|
| Title of host publication | CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing |
| Editors | Luigina Ciolfi, David W. McDonald |
| Place of Publication | New York NY USA |
| Publisher | Association for Computing Machinery (ACM) |
| Pages | 1336-1347 |
| Number of pages | 12 |
| ISBN (Electronic) | 9781450329224 |
| DOIs | |
| Publication status | Published - 2015 |
| Externally published | Yes |
| Event | ACM Conference on Computer Supported Cooperative Work and Social Computing 2015 - Vancouver, Canada Duration: 14 Mar 2015 → 18 Mar 2015 Conference number: 18th http://cscw.acm.org/2015/ |
Conference
| Conference | ACM Conference on Computer Supported Cooperative Work and Social Computing 2015 |
|---|---|
| Abbreviated title | CSCW 2015 |
| Country | Canada |
| City | Vancouver |
| Period | 14/03/15 → 18/03/15 |
| Internet address |
Keywords
- Counselling Training
- Education
- Empathy
- Healthcare
- Reflective Design.
- Relational Skills
Cite this
}
On becoming a counsellor : challenges and opportunities to support interpersonal skills training. / Slovák, Petr; Thieme, Anja; Murphy, David; Tennent, Paul; Olivier, Patrick; Fitzpatrick, Geraldine.
CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing. ed. / Luigina Ciolfi; David W. McDonald. New York NY USA : Association for Computing Machinery (ACM), 2015. p. 1336-1347.Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review
TY - GEN
T1 - On becoming a counsellor
T2 - challenges and opportunities to support interpersonal skills training
AU - Slovák, Petr
AU - Thieme, Anja
AU - Murphy, David
AU - Tennent, Paul
AU - Olivier, Patrick
AU - Fitzpatrick, Geraldine
PY - 2015
Y1 - 2015
N2 - Well-developed interpersonal skills are crucial for all social interactions. However, understanding how interpersonal skills are taught or learned, and how technology can play a part in this, is yet an under-researched area in CSCW and HCI research. To start addressing this gap, our research explores the learning processes of counselling students, for whom developing interpersonal skills forms a fundamental part of their university education. We followed an iterative process to gain an in-depth understanding of a specific counselling program in the UK, combining interviews and low-fidelity technology prompts. Overall, 26 participants comprising tutors, students and expert counsellors took part. Our findings first provide insights into the highly collaborative and social learning process of the students. We highlight the complexity of interpersonal reflection as a crucial process for developing counselling skills, and identify the challenges to learning that students face. Second, we build on this understanding to draw out empirically grounded design considerations around opportunities for technology innovation in this setting.
AB - Well-developed interpersonal skills are crucial for all social interactions. However, understanding how interpersonal skills are taught or learned, and how technology can play a part in this, is yet an under-researched area in CSCW and HCI research. To start addressing this gap, our research explores the learning processes of counselling students, for whom developing interpersonal skills forms a fundamental part of their university education. We followed an iterative process to gain an in-depth understanding of a specific counselling program in the UK, combining interviews and low-fidelity technology prompts. Overall, 26 participants comprising tutors, students and expert counsellors took part. Our findings first provide insights into the highly collaborative and social learning process of the students. We highlight the complexity of interpersonal reflection as a crucial process for developing counselling skills, and identify the challenges to learning that students face. Second, we build on this understanding to draw out empirically grounded design considerations around opportunities for technology innovation in this setting.
KW - Counselling Training
KW - Education
KW - Empathy
KW - Healthcare
KW - Reflective Design.
KW - Relational Skills
UR - http://www.scopus.com/inward/record.url?scp=84934780951&partnerID=8YFLogxK
U2 - 10.1145/2675133.2675190
DO - 10.1145/2675133.2675190
M3 - Conference Paper
AN - SCOPUS:84934780951
SP - 1336
EP - 1347
BT - CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing
A2 - Ciolfi, Luigina
A2 - W. McDonald, David
PB - Association for Computing Machinery (ACM)
CY - New York NY USA
ER -