Older adults' evaluations of mobile apps: insights from a mobility app-based solution

Clarice Sze Wee Chua; Weng Marc Lim; Pei-Lee Teh; Sonja Pedell

doi:10.1109/IEEM55944.2022.9989960

Older adults' evaluations of mobile apps: insights from a mobility app-based solution

Clarice Sze Wee Chua, Weng Marc Lim, Pei-Lee Teh, Sonja Pedell

Malaysia School of Business

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other

3 Citations (Scopus)

Abstract

Older adults are a growing segment in society. One of the main challenges that older adults experience relates to mobility. Recognizing this noteworthy challenge, a state-of-the-art mobility app-based solution called the TakeMe app was developed to bring transportation options and volunteers to older adults' fingertips and thus enabling them to remain mobile outside the home environment to meet their needs. The present study aims to explore older adults' evaluations of the mobility app-based solution. To do so, the study adopts a qualitative approach to interview older adults' and a quantitative approach to perform and report on a content analysis of older adults' evaluations of the mobility app-based solution, thereby leveraging on the benefit of soliciting participant voices in the former and the benefit of objectivity in analysis and reporting in the latter. Findings of the study reveal three key aspects that older adults consider when evaluating mobile apps: learning experience, value perception, and usability. The study concludes with key takeaways and their implications for theory and practice, as well as limitations and future research directions.

Original language	English
Title of host publication	IEEE International Conference on Industrial Engineering and Engineering Management
Subtitle of host publication	IEEM 2022
Editors	Roger Jiao, Min Xie
Place of Publication	Piscataway NJ USA
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	1159-1163
Number of pages	5
ISBN (Electronic)	9781665486873
DOIs	https://doi.org/10.1109/IEEM55944.2022.9989960
Publication status	Published - 2022
Event	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022 - Kuala Lumpur, Malaysia Duration: 7 Dec 2022 → 10 Dec 2022 https://ieeexplore.ieee.org/xpl/conhome/9989527/proceeding (Proceedings)

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
Publisher	IEEE, Institute of Electrical and Electronics Engineers
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022
Abbreviated title	IEEM 2022
Country/Territory	Malaysia
City	Kuala Lumpur
Period	7/12/22 → 10/12/22
Internet address	https://ieeexplore.ieee.org/xpl/conhome/9989527/proceeding (Proceedings)

Keywords

aging
mobile app
mobile technology
mobility
older adults
older people
technology adoption

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/IEEM55944.2022.9989960

Cite this

Chua, C. S. W., Lim, W. M., Teh, P.-L., & Pedell, S. (2022). Older adults' evaluations of mobile apps: insights from a mobility app-based solution. In R. Jiao, & M. Xie (Eds.), IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022 (pp. 1159-1163). (IEEE International Conference on Industrial Engineering and Engineering Management). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/IEEM55944.2022.9989960

Chua, Clarice Sze Wee ; Lim, Weng Marc ; Teh, Pei-Lee et al. / Older adults' evaluations of mobile apps : insights from a mobility app-based solution. IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. editor / Roger Jiao ; Min Xie. Piscataway NJ USA : IEEE, Institute of Electrical and Electronics Engineers, 2022. pp. 1159-1163 (IEEE International Conference on Industrial Engineering and Engineering Management).

@inproceedings{31582774d848499c8f2be938c9287aa6,

title = "Older adults' evaluations of mobile apps: insights from a mobility app-based solution",

abstract = "Older adults are a growing segment in society. One of the main challenges that older adults experience relates to mobility. Recognizing this noteworthy challenge, a state-of-the-art mobility app-based solution called the TakeMe app was developed to bring transportation options and volunteers to older adults' fingertips and thus enabling them to remain mobile outside the home environment to meet their needs. The present study aims to explore older adults' evaluations of the mobility app-based solution. To do so, the study adopts a qualitative approach to interview older adults' and a quantitative approach to perform and report on a content analysis of older adults' evaluations of the mobility app-based solution, thereby leveraging on the benefit of soliciting participant voices in the former and the benefit of objectivity in analysis and reporting in the latter. Findings of the study reveal three key aspects that older adults consider when evaluating mobile apps: learning experience, value perception, and usability. The study concludes with key takeaways and their implications for theory and practice, as well as limitations and future research directions.",

keywords = "aging, mobile app, mobile technology, mobility, older adults, older people, technology adoption",

author = "Chua, \{Clarice Sze Wee\} and Lim, \{Weng Marc\} and Pei-Lee Teh and Sonja Pedell",

note = "Funding Information: This research was funded the Ministry of Higher Education Malaysia Long Term Research Grant Scheme (LR005-2019, GOV-000047, LRGS/1/2019/UM//1/1). The TakeMe app received an award in the Innovative Ageing Conference 2021 (iAGE 2021) organized by the Malaysian Invention and Design Society (MINDS) and the Gerontological Association of Malaysia (GOM). Publisher Copyright: {\textcopyright} 2022 IEEE.; IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022, IEEM 2022 ; Conference date: 07-12-2022 Through 10-12-2022",

year = "2022",

doi = "10.1109/IEEM55944.2022.9989960",

language = "English",

series = "IEEE International Conference on Industrial Engineering and Engineering Management",

publisher = "IEEE, Institute of Electrical and Electronics Engineers",

pages = "1159--1163",

editor = "Roger Jiao and Min Xie",

booktitle = "IEEE International Conference on Industrial Engineering and Engineering Management",

address = "United States of America",

url = "https://ieeexplore.ieee.org/xpl/conhome/9989527/proceeding",

}

Chua, CSW, Lim, WM, Teh, P-L & Pedell, S 2022, Older adults' evaluations of mobile apps: insights from a mobility app-based solution. in R Jiao & M Xie (eds), IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. IEEE International Conference on Industrial Engineering and Engineering Management, IEEE, Institute of Electrical and Electronics Engineers, Piscataway NJ USA, pp. 1159-1163, IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022, Kuala Lumpur, Malaysia, 7/12/22. https://doi.org/10.1109/IEEM55944.2022.9989960

Older adults' evaluations of mobile apps: insights from a mobility app-based solution. / Chua, Clarice Sze Wee; Lim, Weng Marc; Teh, Pei-Lee et al.
IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. ed. / Roger Jiao; Min Xie. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers, 2022. p. 1159-1163 (IEEE International Conference on Industrial Engineering and Engineering Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other

TY - GEN

T1 - Older adults' evaluations of mobile apps

T2 - IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2022

AU - Chua, Clarice Sze Wee

AU - Lim, Weng Marc

AU - Teh, Pei-Lee

AU - Pedell, Sonja

N1 - Funding Information: This research was funded the Ministry of Higher Education Malaysia Long Term Research Grant Scheme (LR005-2019, GOV-000047, LRGS/1/2019/UM//1/1). The TakeMe app received an award in the Innovative Ageing Conference 2021 (iAGE 2021) organized by the Malaysian Invention and Design Society (MINDS) and the Gerontological Association of Malaysia (GOM). Publisher Copyright: © 2022 IEEE.

PY - 2022

Y1 - 2022

N2 - Older adults are a growing segment in society. One of the main challenges that older adults experience relates to mobility. Recognizing this noteworthy challenge, a state-of-the-art mobility app-based solution called the TakeMe app was developed to bring transportation options and volunteers to older adults' fingertips and thus enabling them to remain mobile outside the home environment to meet their needs. The present study aims to explore older adults' evaluations of the mobility app-based solution. To do so, the study adopts a qualitative approach to interview older adults' and a quantitative approach to perform and report on a content analysis of older adults' evaluations of the mobility app-based solution, thereby leveraging on the benefit of soliciting participant voices in the former and the benefit of objectivity in analysis and reporting in the latter. Findings of the study reveal three key aspects that older adults consider when evaluating mobile apps: learning experience, value perception, and usability. The study concludes with key takeaways and their implications for theory and practice, as well as limitations and future research directions.

AB - Older adults are a growing segment in society. One of the main challenges that older adults experience relates to mobility. Recognizing this noteworthy challenge, a state-of-the-art mobility app-based solution called the TakeMe app was developed to bring transportation options and volunteers to older adults' fingertips and thus enabling them to remain mobile outside the home environment to meet their needs. The present study aims to explore older adults' evaluations of the mobility app-based solution. To do so, the study adopts a qualitative approach to interview older adults' and a quantitative approach to perform and report on a content analysis of older adults' evaluations of the mobility app-based solution, thereby leveraging on the benefit of soliciting participant voices in the former and the benefit of objectivity in analysis and reporting in the latter. Findings of the study reveal three key aspects that older adults consider when evaluating mobile apps: learning experience, value perception, and usability. The study concludes with key takeaways and their implications for theory and practice, as well as limitations and future research directions.

KW - aging

KW - mobile app

KW - mobile technology

KW - mobility

KW - older adults

KW - older people

KW - technology adoption

UR - http://www.scopus.com/inward/record.url?scp=85146356410&partnerID=8YFLogxK

U2 - 10.1109/IEEM55944.2022.9989960

DO - 10.1109/IEEM55944.2022.9989960

M3 - Conference Paper

AN - SCOPUS:85146356410

T3 - IEEE International Conference on Industrial Engineering and Engineering Management

SP - 1159

EP - 1163

BT - IEEE International Conference on Industrial Engineering and Engineering Management

A2 - Jiao, Roger

A2 - Xie, Min

PB - IEEE, Institute of Electrical and Electronics Engineers

CY - Piscataway NJ USA

Y2 - 7 December 2022 through 10 December 2022

ER -

Chua CSW, Lim WM, Teh PL, Pedell S. Older adults' evaluations of mobile apps: insights from a mobility app-based solution. In Jiao R, Xie M, editors, IEEE International Conference on Industrial Engineering and Engineering Management: IEEM 2022. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers. 2022. p. 1159-1163. (IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM55944.2022.9989960

Older adults' evaluations of mobile apps: insights from a mobility app-based solution

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

Other files and links

Overcoming cognitive frailty among older adults through mobility solutions for seamless and sustainable aging. (Note: This is the subproject under UM under program title Transforming Cognitive Frailty to Later Life Self-Sufficiency- AGELESS)

Cite this

Older adults' evaluations of mobile apps: insights from a mobility app-based solution

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

Other files and links

Projects

Overcoming cognitive frailty among older adults through mobility solutions for seamless and sustainable aging. (Note: This is the subproject under UM under program title Transforming Cognitive Frailty to Later Life Self-Sufficiency- AGELESS)

Cite this