New technology and changing organisational forms: Implications for managerial control and skills

Damian Grimshaw, Fang Lee Cooke, Irena Grugulis, Steve Vincent

Research output: Contribution to journalArticleResearchpeer-review

21 Citations (Scopus)

Abstract

Changes in organisational forms are central to the way new technologies impact on the future of work and employment. Drawing on case-study evidence of a call centre and its client relations and a multinational IT firm and its partnership with a government department, this paper explores the implications for skill and managerial control.

Original languageEnglish
Pages (from-to)186-203
Number of pages18
JournalNew Technology, Work and Employment
Volume17
Issue number3
DOIs
Publication statusPublished - 1 Jan 2002
Externally publishedYes

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