@inproceedings{02124a10460143ad939a67f10ea2d9aa,
title = "Navigating customer satisfaction - web-site issues",
author = "Joze Kuzic and Zdravko Rosko",
year = "2006",
language = "English",
isbn = "9537138054",
pages = "407 -- 411",
editor = "Vesna Luzar-Stiffler and Dobric, \{Vesna Hljuz\}",
booktitle = "Proceedings of the 28th International Conference on Information Technology Interfaces (ITI2006)",
publisher = "University of Zagreb",
address = "Croatia",
note = "International Conference on Information Technology Interfaces 2006, ITI 2006 ; Conference date: 01-01-2006",
}