My hand doesn't listen to me! Adoption and evaluation of a communication technology for the 'oldest old'

Barbara Barbosa Neves, Rachel L. Franz, Cosmin Munteanu, Ronald Baecker, Mags Ngo

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65 Citations (Scopus)


Adoption and use of novel technology by the institutionalized 'oldest old' (80+) is understudied. This population is the fastest growing demographic group in developed countries, providing design opportunities and challenges for HCI. Since the recruitment of oldest old people is challenging, research tends to focus on older adults (65+) and their use of and attitudes towards existing communication technologies, or on their caregivers and social ties. Our study deployed a novel communication appliance among five frail oldest old people living in a long-term care facility, which included field observations and usability and accessibility tests. Our findings suggest factors that facilitate and hinder the adoption of communication technologies, such as social, attitudinal, digital literacy, physical, and usability. We also discuss issues that arise in studying technology adoption by the oldest old, including usability and accessibility testing, and suggest solutions that may be helpful to HCI researchers working with this population.

Original languageEnglish
Title of host publicationCHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationCrossings
Place of PublicationSoel South Korea
PublisherAssociation for Computing Machinery (ACM)
Number of pages10
ISBN (Electronic)9781450331456
Publication statusPublished - 18 Apr 2015
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2015 - Seoul, Korea, Republic of (South)
Duration: 18 Apr 201523 Apr 2015
Conference number: 33rd (Proceedings)

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


ConferenceInternational Conference on Human Factors in Computing Systems 2015
Abbreviated titleCHI 2015
Country/TerritoryKorea, Republic of (South)
Internet address


  • Accessibility
  • Adoption
  • Communication technologies
  • Evaluation
  • Methodology
  • Oldest old
  • Usability

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