Modeling the determinants of customer satisfaction for business-to-business, professional services

Lester W Johnson, P G Patterson, R A Spreng

    Research output: Contribution to journalArticleResearchpeer-review

    417 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)4 - 17
    Number of pages14
    JournalJournal of the Academy of Marketing Science
    Publication statusPublished - 1997

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