@inbook{dd04e857f12244b48a67ae3ee35ade19,
title = "Mobility as a Service Through Design: A Human Approach",
abstract = "This chapter explains how designing for future intelligent mobility systems is advanced by a human-centered approach, based in design anthropology. It provides an accessible introduction the theory and methodology of this approach, the production of ethnographic insights, and their translation into design probes for use workshops tailored to enable stakeholders to actively co-design future mobility and autonomous vehicle services and outlines the potentials and challenges of engaging diverse stakeholders—from industry and policy to the people who will use future technologies and services—in the development of future mobility.",
keywords = "Autonomous driving vehicles, Co-design, Design anthropology, Design ethnography, Futures, Human-centered design, Mobility as a service, Urban planning",
author = "Sarah Pink and Smith, {Rachel Charlotte} and Vaike Fors and Jesper Lund and Kaspar Raats and Katalin Osz and Thomas Lindgren and Robert Brostr{\"o}m",
year = "2021",
doi = "10.1007/978-3-030-64722-3_1",
language = "English",
isbn = "978-3-030-64721-6",
series = "Intelligent Systems Reference Library",
publisher = "Springer",
pages = "1--17",
editor = "Selby Coxon and Robbie Napper",
booktitle = "Advancing a Design Approach to Enriching Public Mobility",
}