Mental Health Nurses' perception of consumer involvement in nursing handover pre and post an educational implementation

Michael Olasoji, Wendy Michelle Cross, Fiona Reed, Wei Wang, Sini Jacob, Virginia Plummer

Research output: Contribution to journalArticleResearchpeer-review


Involving mental health consumers in nursing handover is a recent introduction to practice in acute mental health units. However, implementation must recognise that mental health care is complex and the approach needs to include recovery-focused philosophies of practice. Evidence shows that nurses and other health professionals consider poor handover practices may be the source of adverse events, however, the views of mental health nurses about involving consumers in nursing handover has not been previously reported. The aim of this study was to identify nurses’ attitudes towards consumer involvement in handover and to measure the effect of a training program upon these attitudes.
A single group pre-post-test intervention study was undertaken. The study was conducted on the adult acute mental health inpatient unit of a major metropolitan hospital in Victoria, Australia 2016-2017. Questionnaires were developed to capture the views of the nurses about proposed changes to the afternoon nursing handover process. A questionnaire was administered before and after the training intervention, an innovative, multi-media education handover package. We found that training had a significant influence on mental health nurses’ attitudes towards involving consumers in the handover. Therapeutic engagement improved following training and miscommunication reduced when all players are informed and have the opportunity to engage with the information. This study has demonstrated that well planned education can influence nurses’ attitudes about involving consumers in the nursing handover processes.
Original languageEnglish
Pages (from-to) 1198-1208
Number of pages11
JournalInternational Journal of Mental Health Nursing
Issue number5
Publication statusPublished - Oct 2019


  • consumer voice
  • continuing education
  • Mental health clinicians
  • Handover
  • Survey

Cite this