Measuring service quality: A hybrid methodology

Lynne A Bennington, James Cummane

Research output: Contribution to journalArticleResearchpeer-review

21 Citations (Scopus)
Original languageEnglish
Pages (from-to)395 - 405
Number of pages11
JournalTotal Quality Management
Publication statusPublished - 1998

Cite this

Bennington, L. A., & Cummane, J. (1998). Measuring service quality: A hybrid methodology. Total Quality Management, 395 - 405.
Bennington, Lynne A ; Cummane, James. / Measuring service quality: A hybrid methodology. In: Total Quality Management. 1998 ; pp. 395 - 405.
@article{4cb2fe5a6eea4c1c823112c81230a27f,
title = "Measuring service quality: A hybrid methodology",
author = "Bennington, {Lynne A} and James Cummane",
year = "1998",
language = "English",
pages = "395 -- 405",
journal = "Total Quality Management",
issn = "0954-4127",

}

Bennington, LA & Cummane, J 1998, 'Measuring service quality: A hybrid methodology', Total Quality Management, pp. 395 - 405.

Measuring service quality: A hybrid methodology. / Bennington, Lynne A; Cummane, James.

In: Total Quality Management, 1998, p. 395 - 405.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Measuring service quality: A hybrid methodology

AU - Bennington, Lynne A

AU - Cummane, James

PY - 1998

Y1 - 1998

M3 - Article

SP - 395

EP - 405

JO - Total Quality Management

JF - Total Quality Management

SN - 0954-4127

ER -