Measuring mobile portal user satisfaction

Research output: Chapter in Book/Report/Conference proceedingConference PaperOther

1 Citation (Scopus)


With the rapid advancement of mobile technology, smart devices have challenged the extant research concerned with time and space. Based on a user’s specific interests, mobile portals allow quick and easy access anywhere, anytime to a world of data, applications and services. Whilst this provides an enhanced, dynamic and personalized user experience, knowing how satisfied users are with their mobile portal is crucial to understanding users’ needs, identifying important factors that can be used to improve existing mobile portals and enhancing Information Technology (IT)-related business value. The study extends research knowledge about user satisfaction to the context of mobile portals. Secondly it contributes knowledge regarding post-adoption mobile portal user satisfaction. Thirdly, the research contributes a new reliable and valid instrument to measure user satisfaction with mobile portals – a contribution to the IS research stream concerned with measurement.

Original languageEnglish
Title of host publicationProceedings of the 27th Australasian Conference on Information Systems (ACIS2016)
EditorsJulie Fisher, Walter Fernandez
Place of PublicationWollongong NSW Australia
PublisherUniversity of Wollongong
Number of pages12
ISBN (Electronic)9781741282672
ISBN (Print)9781741282672
Publication statusPublished - 5 Dec 2016
EventAustralasian Conference on Information Systems 2016 - University of Wollongong, Wollongong, Australia
Duration: 5 Dec 20167 Dec 2016
Conference number: 27th (Proceedings)

Publication series

NameProceedings of the 27th Australasian Conference on Information Systems, ACIS 2016


ConferenceAustralasian Conference on Information Systems 2016
Abbreviated titleACIS 2016
OtherInformation systems (IS) have become an unrecognised commodity – everybody uses them, yet as IS researchers and practitioners we seem to need to explain time and again what we do, what value we provide, and keep justifying our existence.

ACIS 2016 provides the opportunity to do just that and offers the opportunity how we, as the IS community, take up that challenge.
Internet address


  • Instrument development
  • Mobile portal
  • Mobile technology
  • User satisfaction

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