Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural context

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@article{9f472108d51e445c93f4ffb90af536cb,

title = "Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural context",

author = "Stephen Saunders",

year = "2008",

language = "English",

volume = "18",

pages = "442 -- 456",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Group Publishing Limited",

number = "5",

}