Matching the training program to the call centre model for best practice

Peter John Carton, Martin Gannon, Marjorie Ann Jerrard, Kalpa Shah

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	85 - 106
Number of pages	22
Journal	International Employment Relations Review
Volume	10
Issue number	2
Publication status	Published - 2004

Cite this

@article{37476b595d0b471e96d09d363de8f247,

title = "Matching the training program to the call centre model for best practice",

author = "Carton, {Peter John} and Martin Gannon and Jerrard, {Marjorie Ann} and Kalpa Shah",

year = "2004",

language = "English",

volume = "10",

pages = "85 -- 106",

journal = "International Employment Relations Review",

issn = "1324-1125",

number = "2",

}