Mapping the margins: navigating the ecologies of domestic violence service provision

Rosanna Bellini, Angelika Strohmayer, Patrick Olivier, Clara Crivellaro

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    17 Citations (Scopus)


    Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.

    Original languageEnglish
    Title of host publicationProceedings of the 2019 CHI Conference on Human Factors in Computing Systems
    EditorsAnna Cox, Vassilis Kostakos
    Place of PublicationNew York NY USA
    PublisherAssociation for Computing Machinery (ACM)
    Number of pages13
    ISBN (Electronic)9781450359702
    Publication statusPublished - 2019
    EventInternational Conference on Human Factors in Computing Systems 2019 - Glasgow, United Kingdom
    Duration: 4 May 20199 May 2019
    Conference number: 37th (Website) (Proceedings)


    ConferenceInternational Conference on Human Factors in Computing Systems 2019
    Abbreviated titleCHI 2019
    Country/TerritoryUnited Kingdom
    Internet address


    • Civic technology
    • Design approaches
    • Domestic violence
    • Public service mapping

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