Mapping the margins: navigating the ecologies of domestic violence service provision

Rosanna Bellini, Angelika Strohmayer, Patrick Olivier, Clara Crivellaro

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.

Original languageEnglish
Title of host publicationProceedings of the 2019 CHI Conference on Human Factors in Computing Systems
EditorsAnna Cox, Vassilis Kostakos
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages13
ISBN (Electronic)9781450359702
DOIs
Publication statusPublished - 2019
EventInternational Conference on Human Factors in Computing Systems 2019 - Glasgow, United Kingdom
Duration: 4 May 20199 May 2019
Conference number: 37th
https://chi2019.acm.org

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2019
Abbreviated titleCHI 2019
CountryUnited Kingdom
CityGlasgow
Period4/05/199/05/19
Internet address

Keywords

  • Civic technology
  • Design approaches
  • Domestic violence
  • Public service mapping

Cite this

Bellini, R., Strohmayer, A., Olivier, P., & Crivellaro, C. (2019). Mapping the margins: navigating the ecologies of domestic violence service provision. In A. Cox, & V. Kostakos (Eds.), Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems [122] New York NY USA: Association for Computing Machinery (ACM). https://doi.org/10.1145/3290605.3300352
Bellini, Rosanna ; Strohmayer, Angelika ; Olivier, Patrick ; Crivellaro, Clara. / Mapping the margins : navigating the ecologies of domestic violence service provision. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. editor / Anna Cox ; Vassilis Kostakos. New York NY USA : Association for Computing Machinery (ACM), 2019.
@inproceedings{bd8c8ff451724f8581bede420c859420,
title = "Mapping the margins: navigating the ecologies of domestic violence service provision",
abstract = "Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.",
keywords = "Civic technology, Design approaches, Domestic violence, Public service mapping",
author = "Rosanna Bellini and Angelika Strohmayer and Patrick Olivier and Clara Crivellaro",
year = "2019",
doi = "10.1145/3290605.3300352",
language = "English",
editor = "Cox, {Anna } and Kostakos, {Vassilis }",
booktitle = "Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems",
publisher = "Association for Computing Machinery (ACM)",
address = "United States of America",

}

Bellini, R, Strohmayer, A, Olivier, P & Crivellaro, C 2019, Mapping the margins: navigating the ecologies of domestic violence service provision. in A Cox & V Kostakos (eds), Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems., 122, Association for Computing Machinery (ACM), New York NY USA, International Conference on Human Factors in Computing Systems 2019, Glasgow, United Kingdom, 4/05/19. https://doi.org/10.1145/3290605.3300352

Mapping the margins : navigating the ecologies of domestic violence service provision. / Bellini, Rosanna; Strohmayer, Angelika; Olivier, Patrick; Crivellaro, Clara.

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ed. / Anna Cox; Vassilis Kostakos. New York NY USA : Association for Computing Machinery (ACM), 2019. 122.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

TY - GEN

T1 - Mapping the margins

T2 - navigating the ecologies of domestic violence service provision

AU - Bellini, Rosanna

AU - Strohmayer, Angelika

AU - Olivier, Patrick

AU - Crivellaro, Clara

PY - 2019

Y1 - 2019

N2 - Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.

AB - Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.

KW - Civic technology

KW - Design approaches

KW - Domestic violence

KW - Public service mapping

UR - http://www.scopus.com/inward/record.url?scp=85067624918&partnerID=8YFLogxK

U2 - 10.1145/3290605.3300352

DO - 10.1145/3290605.3300352

M3 - Conference Paper

AN - SCOPUS:85067624918

BT - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

A2 - Cox, Anna

A2 - Kostakos, Vassilis

PB - Association for Computing Machinery (ACM)

CY - New York NY USA

ER -

Bellini R, Strohmayer A, Olivier P, Crivellaro C. Mapping the margins: navigating the ecologies of domestic violence service provision. In Cox A, Kostakos V, editors, Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. New York NY USA: Association for Computing Machinery (ACM). 2019. 122 https://doi.org/10.1145/3290605.3300352