Abstract
Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
Original language | English |
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Title of host publication | Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems |
Editors | Anna Cox, Vassilis Kostakos |
Place of Publication | New York NY USA |
Publisher | Association for Computing Machinery (ACM) |
Number of pages | 13 |
ISBN (Electronic) | 9781450359702 |
DOIs | |
Publication status | Published - 2019 |
Event | International Conference on Human Factors in Computing Systems 2019 - Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 Conference number: 37th https://chi2019.acm.org (Website) https://dl.acm.org/doi/proceedings/10.1145/3290605 (Proceedings) |
Conference
Conference | International Conference on Human Factors in Computing Systems 2019 |
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Abbreviated title | CHI 2019 |
Country/Territory | United Kingdom |
City | Glasgow |
Period | 4/05/19 → 9/05/19 |
Internet address |
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Keywords
- Civic technology
- Design approaches
- Domestic violence
- Public service mapping