Abstract
Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems |
| Editors | Anna Cox, Vassilis Kostakos |
| Place of Publication | New York NY USA |
| Publisher | Association for Computing Machinery (ACM) |
| Number of pages | 13 |
| ISBN (Electronic) | 9781450359702 |
| DOIs | |
| Publication status | Published - 2019 |
| Event | International Conference on Human Factors in Computing Systems 2019 - Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 Conference number: 37th https://chi2019.acm.org |
Conference
| Conference | International Conference on Human Factors in Computing Systems 2019 |
|---|---|
| Abbreviated title | CHI 2019 |
| Country | United Kingdom |
| City | Glasgow |
| Period | 4/05/19 → 9/05/19 |
| Internet address |
Keywords
- Civic technology
- Design approaches
- Domestic violence
- Public service mapping
Cite this
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Mapping the margins : navigating the ecologies of domestic violence service provision. / Bellini, Rosanna; Strohmayer, Angelika; Olivier, Patrick; Crivellaro, Clara.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ed. / Anna Cox; Vassilis Kostakos. New York NY USA : Association for Computing Machinery (ACM), 2019. 122.Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review
TY - GEN
T1 - Mapping the margins
T2 - navigating the ecologies of domestic violence service provision
AU - Bellini, Rosanna
AU - Strohmayer, Angelika
AU - Olivier, Patrick
AU - Crivellaro, Clara
PY - 2019
Y1 - 2019
N2 - Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
AB - Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
KW - Civic technology
KW - Design approaches
KW - Domestic violence
KW - Public service mapping
UR - http://www.scopus.com/inward/record.url?scp=85067624918&partnerID=8YFLogxK
U2 - 10.1145/3290605.3300352
DO - 10.1145/3290605.3300352
M3 - Conference Paper
AN - SCOPUS:85067624918
BT - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
A2 - Cox, Anna
A2 - Kostakos, Vassilis
PB - Association for Computing Machinery (ACM)
CY - New York NY USA
ER -