Managing service delivery in call centres: the need for a holistic approach

J Chen (Editor), Alison Dean

Research output: Contribution to conference › Other

Original language	English
Pages	247 - 252
Number of pages	6
Publication status	Published - 2004
Event	International Conference on Service Systems and Service Management 2004 - Beijing, China Duration: 19 Jul 2004 → 21 Jul 2004

Conference	International Conference on Service Systems and Service Management 2004
Country/Territory	China
City	Beijing
Period	19/07/04 → 21/07/04

Cite this

@conference{529076bcb9e14d92a89ae078fe4d7953,

title = "Managing service delivery in call centres: the need for a holistic approach",

author = "J Chen and Alison Dean",

year = "2004",

language = "English",

pages = "247 -- 252",

note = "International Conference on Service Systems and Service Management 2004 ; Conference date: 19-07-2004 Through 21-07-2004",

}