Managing requirements in globally distributed COTS customization

Waqar Hussain, Jim Buchan, Tony Clear

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

4 Citations (Scopus)


In today's world of internationally connected software labor and consumer markets, globally distributed software development (GSD) is common. It is well documented that global requirements engineering (GRE) activities are challenging. However, there is no silver bullet to address these challenges and in practice GRE methods are generally contextualized to suit project characteristics. An important context that has received little attention from researchers is the increasingly popular Commercial Off-The-Shelf (COTS) product customization. This paper offers insights into GRE in the context of a COTS customization with globally distributed client and vendor teams. An exploratory case study approach is taken to understand the GRE activities in this situation. A detailed process model is developed from analyses of interview data and relevant artifacts. Insights and challenges particular to the global and COTS aspects of the project are identified. This suggests some implications for practitioners and researchers working in global COTS customization projects.

Original languageEnglish
Title of host publicationProceedings - 2014 IEEE 9th International Conference on Global Software Engineering Workshops, ICGSEW 2014
EditorsYuanfang Cai, Jude Fernandez
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages6
ISBN (Electronic)9781479952069
Publication statusPublished - 2014
Externally publishedYes
EventIEEE International Conference on Global Software Engineering Workshops 2014 - Shanghai, China
Duration: 18 Aug 201421 Aug 2014
Conference number: 9th


ConferenceIEEE International Conference on Global Software Engineering Workshops 2014
Abbreviated titleICGSEW 2014
Internet address


  • case study
  • COTS
  • customization
  • empirical
  • Global Requirements
  • package software

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