Managing identity conflicts in organizations: A case study of one welfare nonprofit organization

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How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artifacts in facilitating or constraining particular identity management responses.
Original languageEnglish
Pages (from-to)669-687
Number of pages19
JournalNonprofit and Voluntary Sector Quarterly
Issue number4
Publication statusPublished - 1 Aug 2016


  • Identity
  • Conflict
  • Routines
  • Artifacts
  • Case study

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