Managing emotion in workplace relationships

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review


In Chapter 5, Oluremi Ayoko and Charmine Hartel describe research on the emotional displays observed during conflicts in culturally heterogeneous workgroups (CHWs). The emotional displays most frequently reported by the team members were verbal aggression, crying, resentment, anger, bitterness, and frustration. Robert Jones and Andrea Rittman, in Chapter 6, describe some of the positive emotions displayed in the workplace, including pleasure and excitement. Together, these studies vividly illustrate that workplaces are indeed places of emotion. Consequently, it is important as organizational scholars and practitioners to understand the function that emotional displays play in organizational life.

Original languageEnglish
Title of host publicationManaging Emotions in the Workplace
EditorsNeal M Ashkanasy, Wilfred J Zerbe, Charmine E J Hartel
Place of PublicationArmonk USA
PublisherM E Sharpe Inc
Number of pages5
ISBN (Electronic)9781315290805
ISBN (Print)0765609371, 9780765609380
Publication statusPublished - 2002

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