Managing call centre in India: an international business perspective

Sharif As-Saber; Julian Teicher; Peter Jeffrey Holland

Managing call centre in India: an international business perspective

Sharif As-Saber, Julian Teicher, Peter Jeffrey Holland

Department of Management

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Cultures and technologies in Asia: The Paradigm Shifts: Proceedings of the Conference
Editors	M Vicziany
Place of Publication	Clayton Vic Australia
Publisher	Monash University Publishing
Pages	228 - 237
Number of pages	10
ISBN (Print)	1 876924 31 4
Publication status	Published - 2004
Event	Cultures and Technologies in Asia: the Paradigm Shift - Mumbai, India, Melbourne Vic Australia Duration: 1 Jan 2004 → …

Conference

Conference	Cultures and Technologies in Asia: the Paradigm Shift
City	Melbourne Vic Australia
Period	1/01/04 → …

Cite this

@inproceedings{575e271bc77f4dd8b10c1c3552ccb01a,

title = "Managing call centre in India: an international business perspective",

author = "Sharif As-Saber and Julian Teicher and Holland, {Peter Jeffrey}",

year = "2004",

language = "English",

isbn = "1 876924 31 4",

pages = "228 -- 237",

editor = "M Vicziany",

booktitle = "Cultures and technologies in Asia: The Paradigm Shifts: Proceedings of the Conference",

publisher = "Monash University Publishing",

note = "Cultures and Technologies in Asia: the Paradigm Shift ; Conference date: 01-01-2004",

}

As-Saber, S, Teicher, J & Holland, PJ 2004, Managing call centre in India: an international business perspective. in M Vicziany (ed.), Cultures and technologies in Asia: The Paradigm Shifts: Proceedings of the Conference. Monash University Publishing, Clayton Vic Australia, pp. 228 - 237, Cultures and Technologies in Asia: the Paradigm Shift, Melbourne Vic Australia, 1/01/04.

Managing call centre in India: an international business perspective. / As-Saber, Sharif; Teicher, Julian; Holland, Peter Jeffrey.

Cultures and technologies in Asia: The Paradigm Shifts: Proceedings of the Conference. ed. / M Vicziany. Clayton Vic Australia : Monash University Publishing, 2004. p. 228 - 237.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Managing call centre in India: an international business perspective

AU - As-Saber, Sharif

AU - Teicher, Julian

AU - Holland, Peter Jeffrey

PY - 2004

Y1 - 2004

M3 - Conference Paper

SN - 1 876924 31 4

SP - 228

EP - 237

BT - Cultures and technologies in Asia: The Paradigm Shifts: Proceedings of the Conference

A2 - Vicziany, M

PB - Monash University Publishing

CY - Clayton Vic Australia

T2 - Cultures and Technologies in Asia: the Paradigm Shift

Y2 - 1 January 2004

ER -