Abstract
Aim: To examine health care managers’ and health and safety staff experiences of prevention and management of workplace violence against staff. Background: Employers have a responsibility to protect employees from workplace violence. The varied care settings present challenges for those responsible for ensuring safety. Method: Descriptive exploratory study using semi-structured interviews with 99 participants responsible for workplace safety, from 29 health services across metropolitan and regional Victoria, Australia. Interviews were audio-recorded, transcribed and thematically analysed. Results: Five themes were identified: Workplace violence was accepted as “part of the job”; Participants relied on government resources and networking to guide them; Working alone and home visiting was a risk factor; Participants demanded a single, state-wide training programme; Sharing information is vital. Conclusions: Participants were acutely aware of the risks of violence towards staff, and of their responsibility in managing risks. Knowledge sharing and consistent, regular education can reduce the risks. Additional resources were required, particularly during home visits, or when working alone. Implications for Nursing Management: Managers need to prioritize resources such as reliable rapid response systems to prevent and manage violence, particularly against staff working alone or home visiting. Information sharing between health services and other agencies is important to reducing risk.
| Original language | English |
|---|---|
| Pages (from-to) | 781-791 |
| Number of pages | 11 |
| Journal | Journal of Nursing Management |
| Volume | 27 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 1 May 2019 |
Keywords
- descriptive research
- health services
- home visiting services
- prevention
- workplace violence
Cite this
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Managers’ experiences of prevention and management of workplace violence against health care staff : A descriptive exploratory study. / Morphet, Julia; Griffiths, Debra; Beattie, Jill; Innes, Kelli.
In: Journal of Nursing Management, Vol. 27, No. 4, 01.05.2019, p. 781-791.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - Managers’ experiences of prevention and management of workplace violence against health care staff
T2 - A descriptive exploratory study
AU - Morphet, Julia
AU - Griffiths, Debra
AU - Beattie, Jill
AU - Innes, Kelli
PY - 2019/5/1
Y1 - 2019/5/1
N2 - Aim: To examine health care managers’ and health and safety staff experiences of prevention and management of workplace violence against staff. Background: Employers have a responsibility to protect employees from workplace violence. The varied care settings present challenges for those responsible for ensuring safety. Method: Descriptive exploratory study using semi-structured interviews with 99 participants responsible for workplace safety, from 29 health services across metropolitan and regional Victoria, Australia. Interviews were audio-recorded, transcribed and thematically analysed. Results: Five themes were identified: Workplace violence was accepted as “part of the job”; Participants relied on government resources and networking to guide them; Working alone and home visiting was a risk factor; Participants demanded a single, state-wide training programme; Sharing information is vital. Conclusions: Participants were acutely aware of the risks of violence towards staff, and of their responsibility in managing risks. Knowledge sharing and consistent, regular education can reduce the risks. Additional resources were required, particularly during home visits, or when working alone. Implications for Nursing Management: Managers need to prioritize resources such as reliable rapid response systems to prevent and manage violence, particularly against staff working alone or home visiting. Information sharing between health services and other agencies is important to reducing risk.
AB - Aim: To examine health care managers’ and health and safety staff experiences of prevention and management of workplace violence against staff. Background: Employers have a responsibility to protect employees from workplace violence. The varied care settings present challenges for those responsible for ensuring safety. Method: Descriptive exploratory study using semi-structured interviews with 99 participants responsible for workplace safety, from 29 health services across metropolitan and regional Victoria, Australia. Interviews were audio-recorded, transcribed and thematically analysed. Results: Five themes were identified: Workplace violence was accepted as “part of the job”; Participants relied on government resources and networking to guide them; Working alone and home visiting was a risk factor; Participants demanded a single, state-wide training programme; Sharing information is vital. Conclusions: Participants were acutely aware of the risks of violence towards staff, and of their responsibility in managing risks. Knowledge sharing and consistent, regular education can reduce the risks. Additional resources were required, particularly during home visits, or when working alone. Implications for Nursing Management: Managers need to prioritize resources such as reliable rapid response systems to prevent and manage violence, particularly against staff working alone or home visiting. Information sharing between health services and other agencies is important to reducing risk.
KW - descriptive research
KW - health services
KW - home visiting services
KW - prevention
KW - workplace violence
UR - http://www.scopus.com/inward/record.url?scp=85064151249&partnerID=8YFLogxK
U2 - 10.1111/jonm.12761
DO - 10.1111/jonm.12761
M3 - Article
VL - 27
SP - 781
EP - 791
JO - Journal of Nursing Management
JF - Journal of Nursing Management
SN - 0966-0429
IS - 4
ER -