Links between organisational and customer variables in service delivery: evidence, contradictions and challenges

Alison M Dean

Research output: Contribution to journal › Article › Research › peer-review

83 Citations (Scopus)

Original language	English
Pages (from-to)	332 - 350
Number of pages	19
Journal	International Journal of Service Industry Management
Volume	15
Issue number	4
DOIs	https://doi.org/10.1108/09564230410552031
Publication status	Published - 2004

Access to Document

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