Links between organisational and customer variables in service delivery: evidence, contradictions and challenges

Alison M Dean

Research output: Contribution to journalArticleResearchpeer-review

67 Citations (Scopus)
Original languageEnglish
Pages (from-to)332 - 350
Number of pages19
JournalInternational Journal of Service Industry Management
Volume15
Issue number4
DOIs
Publication statusPublished - 2004

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