Links between organisational and customer variables in service delivery: evidence, contradictions and challenges

Alison M Dean

Research output: Contribution to journalArticleResearchpeer-review

65 Citations (Scopus)
Original languageEnglish
Pages (from-to)332 - 350
Number of pages19
JournalInternational Journal of Service Industry Management
Volume15
Issue number4
DOIs
Publication statusPublished - 2004

Cite this

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title = "Links between organisational and customer variables in service delivery: evidence, contradictions and challenges",
author = "Dean, {Alison M}",
year = "2004",
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publisher = "Emerald",
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Links between organisational and customer variables in service delivery: evidence, contradictions and challenges. / Dean, Alison M.

In: International Journal of Service Industry Management, Vol. 15, No. 4, 2004, p. 332 - 350.

Research output: Contribution to journalArticleResearchpeer-review

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