Knowledge sharing via informal communities in a globally distributed organization

Penny Chen, Yen Cheung, Vincent C.S. Lee, Adam Hart

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    1 Citation (Scopus)


    This research studies the geographic diversity and variation in informal communities within a globally distributed bank in Australia and how these differences impact on the effectiveness of internal collaboration within a Bank. Its social networking technologies with implications for their deployment and use are also explored. Online survey data is collected from 373 employees across all its main branches in Australia and Asia. Three main findings are: collectivist-oriented employees tend to feel more positive in terms of their work outcomes after informal community interactions than individualist-oriented employees; individualist-oriented employees are slightly less willing to share knowledge in informal communities than collectivist-oriented employees and e-mail is the most commonly used and preferred ICT tool for communication in informal communities across all global offices, regardless of cultural orientation. Suggestions for further work include doing a study on organisational culture versus geographic culture or doing a study on organisations in transitioning geographic cultures.

    Original languageEnglish
    Title of host publicationKnowledge and Systems Sciences
    Subtitle of host publication17th International Symposium, KSS 2016, Kobe, Japan, November 4–6, 2016, Proceedings
    EditorsJian Chen, Yoshiteru Nakamori, Wuyi Yue, Xijin Tang
    Place of PublicationSingapore
    Number of pages14
    ISBN (Electronic)9789811028571
    ISBN (Print)9789811028564
    Publication statusPublished - 2016
    EventInternational Symposium on Knowledge and Systems Sciences (KSS 2016) - Kobe, Japan
    Duration: 4 Nov 20166 Nov 2016
    Conference number: 17th

    Publication series

    NameCommunications in Computer and Information Science
    ISSN (Print)1865-0929
    ISSN (Electronic)1865-0937


    ConferenceInternational Symposium on Knowledge and Systems Sciences (KSS 2016)
    Abbreviated titleKSS 2016


    • Knowledge sharing
    • Informal communities
    • Culture
    • Individualism
    • Collectivism
    • Socialization

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