Knowledge management for new technology procurement: The case of a sludge treatment centre

C. J. Ivory; N. Alderman; A. Thwaites; I. P. McLoughlin; R. Vaughan

Knowledge management for new technology procurement: The case of a sludge treatment centre

C. J. Ivory, N. Alderman, A. Thwaites, I. P. McLoughlin, R. Vaughan

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Abstract

The paper considers the knowledge management problems facing clients who are procuring complex capital goods based on technologies unfamiliar to them. In the example presented, a sludge treatment centre procured by Northumbrian Water Ltd. (NWL), the task faced by the client was to manage knowledge in a context where the core technology being procured had resulted in a radical and partly unforeseen departure from previous operating experience. The case study shows that whereas generating knowledge for procurement and operations appears relatively unproblematic, adapting the organisation to the changes implied by the technology appears to be more difficult.

Original language	English
Title of host publication	IEEE International Engineering Management Conference
Pages	304-309
Number of pages	6
Volume	1
Publication status	Published - 2002
Externally published	Yes
Event	2002 IEEE International Engineering Management Conference - Cambridge, United Kingdom Duration: 18 Aug 2002 → 20 Aug 2002

Conference

Conference	2002 IEEE International Engineering Management Conference
Country	United Kingdom
City	Cambridge
Period	18/08/02 → 20/08/02

Access to Document

Link to publication in Scopus

Cite this

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title = "Knowledge management for new technology procurement: The case of a sludge treatment centre",

abstract = "The paper considers the knowledge management problems facing clients who are procuring complex capital goods based on technologies unfamiliar to them. In the example presented, a sludge treatment centre procured by Northumbrian Water Ltd. (NWL), the task faced by the client was to manage knowledge in a context where the core technology being procured had resulted in a radical and partly unforeseen departure from previous operating experience. The case study shows that whereas generating knowledge for procurement and operations appears relatively unproblematic, adapting the organisation to the changes implied by the technology appears to be more difficult.",

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N2 - The paper considers the knowledge management problems facing clients who are procuring complex capital goods based on technologies unfamiliar to them. In the example presented, a sludge treatment centre procured by Northumbrian Water Ltd. (NWL), the task faced by the client was to manage knowledge in a context where the core technology being procured had resulted in a radical and partly unforeseen departure from previous operating experience. The case study shows that whereas generating knowledge for procurement and operations appears relatively unproblematic, adapting the organisation to the changes implied by the technology appears to be more difficult.

AB - The paper considers the knowledge management problems facing clients who are procuring complex capital goods based on technologies unfamiliar to them. In the example presented, a sludge treatment centre procured by Northumbrian Water Ltd. (NWL), the task faced by the client was to manage knowledge in a context where the core technology being procured had resulted in a radical and partly unforeseen departure from previous operating experience. The case study shows that whereas generating knowledge for procurement and operations appears relatively unproblematic, adapting the organisation to the changes implied by the technology appears to be more difficult.

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