It can be exhausting being someone else: an evaluation of emotional labour and emotional dissonance in the service experience

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	People First - Serving our Stakeholders
Editors	G Elkin
Place of Publication	Dunedin NZ
Publisher	Australian and New Zealand Academy of Management (ANZAM)
Pages	1 - 18
Number of pages	18
ISBN (Print)	0476011310
Publication status	Published - 2004
Event	Australian and New Zealand Academy of Management Conference 2004 - Dunedin, New Zealand Duration: 8 Dec 2004 → 11 Dec 2004 Conference number: 18th

Conference	Australian and New Zealand Academy of Management Conference 2004
Abbreviated title	ANZAM 2004
Country/Territory	New Zealand
City	Dunedin
Period	8/12/04 → 11/12/04

Cite this

@inproceedings{d39dce46a99f49979011fa8b2e6440b9,

title = "It can be exhausting being someone else: an evaluation of emotional labour and emotional dissonance in the service experience",

author = "{Van Dijk}, {Pieter Andrew} and Andrea Kirk-Brown",

year = "2004",

language = "English",

isbn = "0476011310",

pages = "1 -- 18",

editor = "G Elkin",

booktitle = "People First - Serving our Stakeholders",

publisher = "Australian and New Zealand Academy of Management (ANZAM)",

address = "Australia",

note = "Australian and New Zealand Academy of Management Conference 2004, ANZAM 2004 ; Conference date: 08-12-2004 Through 11-12-2004",

}

Van Dijk, PA & Kirk-Brown, A 2004, It can be exhausting being someone else: an evaluation of emotional labour and emotional dissonance in the service experience. in G Elkin (ed.), People First - Serving our Stakeholders. Australian and New Zealand Academy of Management (ANZAM), Dunedin NZ, pp. 1 - 18, Australian and New Zealand Academy of Management Conference 2004, Dunedin, New Zealand, 8/12/04.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - It can be exhausting being someone else: an evaluation of emotional labour and emotional dissonance in the service experience

AU - Van Dijk, Pieter Andrew

AU - Kirk-Brown, Andrea

N1 - Conference code: 18th

PY - 2004

Y1 - 2004

M3 - Conference Paper

SN - 0476011310

SP - 1

EP - 18

BT - People First - Serving our Stakeholders

A2 - Elkin, G

PB - Australian and New Zealand Academy of Management (ANZAM)

CY - Dunedin NZ

T2 - Australian and New Zealand Academy of Management Conference 2004

Y2 - 8 December 2004 through 11 December 2004

ER -