ISO 9000, service quality and rework in design firms

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Change Management
Editors	S Ho, J Dalrymple
Place of Publication	Hong Kong
Publisher	Hong Kong Baptist University
Pages	179 - 184
Number of pages	6
ISBN (Print)	9628610767
Publication status	Published - 2002
Event	International Conference on ISO and TQM 2002 - Melbourne, Vic, Melbourne Vic Australia Duration: 2 Apr 2002 → 4 Apr 2002

Conference	International Conference on ISO and TQM 2002
City	Melbourne Vic Australia
Period	2/04/02 → 4/04/02

Cite this

@inproceedings{8b8520b6a5184d3b9d39c47da44771c0,

title = "ISO 9000, service quality and rework in design firms",

author = "Love, {Peter E D} and Sohal, {Amrik S}",

year = "2002",

language = "English",

isbn = "9628610767",

pages = "179 -- 184",

editor = "S Ho and J Dalrymple",

booktitle = "Change Management",

publisher = "Hong Kong Baptist University",

address = "Hong Kong",

note = "International Conference on ISO and TQM 2002 ; Conference date: 02-04-2002 Through 04-04-2002",

}

TY - GEN

T1 - ISO 9000, service quality and rework in design firms

AU - Love, Peter E D

AU - Sohal, Amrik S

PY - 2002

Y1 - 2002

M3 - Conference Paper

SN - 9628610767

SP - 179

EP - 184

BT - Change Management

A2 - Ho, S

A2 - Dalrymple, J

PB - Hong Kong Baptist University

CY - Hong Kong

T2 - International Conference on ISO and TQM 2002

Y2 - 2 April 2002 through 4 April 2002

ER -