ISO 9000, service quality and rework in design firms

Peter E D Love, Amrik S Sohal

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationChange Management
EditorsS Ho, J Dalrymple
Place of PublicationHong Kong
PublisherHKBU
Pages179 - 184
Number of pages6
ISBN (Print)9628610767
Publication statusPublished - 2002
EventInternational Conference on ISO and TQM - Melbourne, Vic, Melbourne Vic Australia
Duration: 2 Apr 20024 Apr 2002

Conference

ConferenceInternational Conference on ISO and TQM
CityMelbourne Vic Australia
Period2/04/024/04/02

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