ISBAR for clear communication: One hospital's experience spreading the message

Monica A. Finnigan, Stuart D. Marshall, Brendan T. Flanagan

Research output: Contribution to journalArticleResearchpeer-review

31 Citations (Scopus)


All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.

Original languageEnglish
Pages (from-to)400-404
Number of pages5
JournalAustralian Health Review
Issue number4
Publication statusPublished - 7 Dec 2010

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