TY - JOUR
T1 - ISBAR for clear communication
T2 - One hospital's experience spreading the message
AU - Finnigan, Monica A.
AU - Marshall, Stuart D.
AU - Flanagan, Brendan T.
PY - 2010/12/7
Y1 - 2010/12/7
N2 - All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.
AB - All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.
UR - http://www.scopus.com/inward/record.url?scp=78649651499&partnerID=8YFLogxK
U2 - 10.1071/AH09823
DO - 10.1071/AH09823
M3 - Article
C2 - 21108899
AN - SCOPUS:78649651499
VL - 34
SP - 400
EP - 404
JO - Australian Health Review
JF - Australian Health Review
SN - 0156-5788
IS - 4
ER -
