ISBAR for clear communication: One hospital's experience spreading the message

Monica A. Finnigan, Stuart D. Marshall, Brendan T. Flanagan

Research output: Contribution to journalArticleResearchpeer-review

Abstract

All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.

Original languageEnglish
Pages (from-to)400-404
Number of pages5
JournalAustralian Health Review
Volume34
Issue number4
DOIs
Publication statusPublished - 7 Dec 2010

Cite this

Finnigan, Monica A. ; Marshall, Stuart D. ; Flanagan, Brendan T. / ISBAR for clear communication : One hospital's experience spreading the message. In: Australian Health Review. 2010 ; Vol. 34, No. 4. pp. 400-404.
@article{7bdc295059004b5eb2432be456a140c4,
title = "ISBAR for clear communication: One hospital's experience spreading the message",
abstract = "All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.",
author = "Finnigan, {Monica A.} and Marshall, {Stuart D.} and Flanagan, {Brendan T.}",
year = "2010",
month = "12",
day = "7",
doi = "10.1071/AH09823",
language = "English",
volume = "34",
pages = "400--404",
journal = "Australian Health Review",
issn = "0156-5788",
publisher = "CSIRO Publishing",
number = "4",

}

ISBAR for clear communication : One hospital's experience spreading the message. / Finnigan, Monica A.; Marshall, Stuart D.; Flanagan, Brendan T.

In: Australian Health Review, Vol. 34, No. 4, 07.12.2010, p. 400-404.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - ISBAR for clear communication

T2 - One hospital's experience spreading the message

AU - Finnigan, Monica A.

AU - Marshall, Stuart D.

AU - Flanagan, Brendan T.

PY - 2010/12/7

Y1 - 2010/12/7

N2 - All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.

AB - All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.

UR - http://www.scopus.com/inward/record.url?scp=78649651499&partnerID=8YFLogxK

U2 - 10.1071/AH09823

DO - 10.1071/AH09823

M3 - Article

VL - 34

SP - 400

EP - 404

JO - Australian Health Review

JF - Australian Health Review

SN - 0156-5788

IS - 4

ER -