This paper is a response to the Invited Editorial by Anthony Schembri about Web 2.0 and Social Work. We look at the research literature about Information and Communication Technologies and welfare practice and, in addition, report on case study work with Springvale Community Aid and Advice Bureau. We conclude that before engaging in Web 2.0 initiatives, organisations need to assess their internal ICT capacity.
- Information management
- Knowledge management
- Social-technical research
- Technology in social and welfare work
- Web 2.0