Is co-worker feedback more important than supervisor feedback for increasing extra-role behaviors?

Nathan Eva, Hannah Meacham, Gary Schwartz

Research output: Contribution to conferenceAbstract

Abstract

In the present study, we examine how and when feedback influences employees’ extra-role behaviors. Drawing on social exchange theory and the job-demands resource model, we first propose that work engagement and psychological contract breach mediate the relationship between supervisor feedback and employees’ extra-role behaviors (their innovative behaviors and organizational citizenship behaviors). Second, we propose a moderated-mediation model in which co-worker feedback moderates the relationships between supervisor feedback and employees’ extra-role behaviors through the mediating mechanisms of both work engagement and psychological contract breach. Using three waves of multi-source data from 300 Chinese employees and their supervisors, our findings indicated that work engagement and psychological contract breach mediate the relationship between feedback and employee extra-role behaviors. Moreover, the moderated-mediation results demonstrated that supervisor feedback is redundant in predicting employee extra-role behaviors when employees feel that they receive high levels of feedback from their co-workers. The theoretical and practical implications of these findings are further discussed.
Original languageEnglish
Number of pages1
DOIs
Publication statusPublished - 2018
EventAnnual Meeting of the Academy of Management 2018 - Chicago, United States of America
Duration: 10 Aug 201814 Aug 2018
Conference number: 78th
https://aom.org/annualmeeting/program/
http://aom.org/annualmeeting/theme/
https://my.aom.org/program2018/

Conference

ConferenceAnnual Meeting of the Academy of Management 2018
Abbreviated titleAoM 2018
CountryUnited States of America
CityChicago
Period10/08/1814/08/18
Internet address

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