Investigating the role of politeness in human-human online tutoring

Jionghao Lin, David Lang, Haoran Xie, Dragan Gašević, Guanliang Chen

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.

Original languageEnglish
Title of host publicationArtificial Intelligence in Education
Subtitle of host publication21st International Conference, AIED 2020 Ifrane, Morocco, July 6–10, 2020 Proceedings, Part II
EditorsIg Ibert Bittencourt, Mutlu Cukurova, Kasia Muldner, Rose Luckin, Eva Millán
Place of PublicationCham Switzerland
PublisherSpringer
Pages174-179
Number of pages6
ISBN (Electronic)9783030522407
ISBN (Print)9783030522391
DOIs
Publication statusPublished - 1 Jan 2020
EventInternational Conference on Artificial Intelligence in Education 2020 - Ifrane, Morocco
Duration: 6 Jul 202010 Jul 2020
Conference number: 21st
https://aied2020.nees.com.br (Website)
https://link.springer.com/book/10.1007/978-3-030-52240-7 (Proceedings)

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Volume12164
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceInternational Conference on Artificial Intelligence in Education 2020
Abbreviated titleAIED 2020
CountryMorocco
CityIfrane
Period6/07/2010/07/20
Internet address

Keywords

  • Educational dialogue analysis
  • Politeness strategies

Cite this

Lin, J., Lang, D., Xie, H., Gašević, D., & Chen, G. (2020). Investigating the role of politeness in human-human online tutoring. In I. I. Bittencourt, M. Cukurova, K. Muldner, R. Luckin, & E. Millán (Eds.), Artificial Intelligence in Education: 21st International Conference, AIED 2020 Ifrane, Morocco, July 6–10, 2020 Proceedings, Part II (pp. 174-179). (Lecture Notes in Computer Science ; Vol. 12164). Springer. https://doi.org/10.1007/978-3-030-52240-7_32