Investigating the role of politeness in human-human online tutoring

Jionghao Lin, David Lang, Haoran Xie, Dragan Gašević, Guanliang Chen

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

2 Citations (Scopus)


This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.

Original languageEnglish
Title of host publicationArtificial Intelligence in Education
Subtitle of host publication21st International Conference, AIED 2020 Ifrane, Morocco, July 6–10, 2020 Proceedings, Part II
EditorsIg Ibert Bittencourt, Mutlu Cukurova, Kasia Muldner, Rose Luckin, Eva Millán
Place of PublicationCham Switzerland
Number of pages6
ISBN (Electronic)9783030522407
ISBN (Print)9783030522391
Publication statusPublished - 1 Jan 2020
EventInternational Conference on Artificial Intelligence in Education 2020 - Ifrane, Morocco
Duration: 6 Jul 202010 Jul 2020
Conference number: 21st (Website) (Proceedings)

Publication series

NameLecture Notes in Computer Science
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceInternational Conference on Artificial Intelligence in Education 2020
Abbreviated titleAIED 2020
Internet address


  • Educational dialogue analysis
  • Politeness strategies

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