Interrelationships between organisational and customer variables in service delivery: a review of evidence

Alison Dean

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Emerging issues in services marketing: emotions, e-marketing and encounters
Editors	J R McColl-Kennedy, S Rundle-Thield
Place of Publication	Brisbane Qld Australia
Publisher	UQ Business School, QLD
Pages	15 - 28
Number of pages	14
ISBN (Print)	1-864996-40-4
Publication status	Published - 2002
Event	International Conference on Services Marketing (ICOSM) - Brisbane, QLD, Brisbane Qld Australia Duration: 1 Jan 2002 → …

Conference	International Conference on Services Marketing (ICOSM)
City	Brisbane Qld Australia
Period	1/01/02 → …

Cite this

@inproceedings{0f13dbb9d24f458e81cc389c91347057,

title = "Interrelationships between organisational and customer variables in service delivery: a review of evidence",

author = "Alison Dean",

year = "2002",

language = "English",

isbn = "1-864996-40-4",

pages = "15 -- 28",

editor = "McColl-Kennedy, \{J R\} and S Rundle-Thield",

booktitle = "Emerging issues in services marketing: emotions, e-marketing and encounters",

publisher = "UQ Business School, QLD",

note = "International Conference on Services Marketing (ICOSM) ; Conference date: 01-01-2002",

}

Dean, A 2002, Interrelationships between organisational and customer variables in service delivery: a review of evidence. in JR McColl-Kennedy & S Rundle-Thield (eds), Emerging issues in services marketing: emotions, e-marketing and encounters. UQ Business School, QLD, Brisbane Qld Australia, pp. 15 - 28, International Conference on Services Marketing (ICOSM), Brisbane Qld Australia, 1/01/02.

Interrelationships between organisational and customer variables in service delivery: a review of evidence. / Dean, Alison.
Emerging issues in services marketing: emotions, e-marketing and encounters. ed. / J R McColl-Kennedy; S Rundle-Thield. Brisbane Qld Australia: UQ Business School, QLD, 2002. p. 15 - 28.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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A2 - McColl-Kennedy, J R

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