Institutionalising a national approach to performance reporting: Lessons from two decades of experience with the Report on Government Services

Linda Mary McGuire, Deirdre Louise O'Neill

Research output: Contribution to journalArticleResearchpeer-review

2 Citations (Scopus)

Abstract

The Report on Government Services (RoGS) to the Council of Australian Governments (COAG) is considered an exemplar of benchmarking in a federal system. Published annually since 1997, RoGS provides performance reporting in the form of cross jurisdictional benchmarking on an unprecedented scale and scope. This paper argues ROGS has institutionalised a national approach to performance measurement and reporting that is now at the centre of the COAG reform agenda. The paper examines the processes and institutional structures that explain how RoGS has transformed performance reporting for social infrastructure services. The final section provides a preliminary assessment of the impact of RoGS.
Original languageEnglish
Pages (from-to)419 - 432
Number of pages14
JournalAustralian Journal of Public Administration
Volume72
Issue number4
DOIs
Publication statusPublished - 2013

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