Inside a digital experiment: Co-producing telecare services for older people

Ian Patrick McLoughlin, Gregory Maniatopolous, Robert Wilson, Mike Martin

Research output: Contribution to journalArticleResearchpeer-review

11 Citations (Scopus)

Abstract

The problem of the user remains central to information systems research and practice, more so given the importance now given to user-led innovation. Telecare is a much-vaunted example of e-enabled health and social care which, over the past decade or more has received considerable policy attention and investment in Europe and beyond. However, it appears that the technological opportunities offered have not been taken-up in everyday practice and that the engagement of users - service providers and end users - has been identified as a major barrier. This article presents the experience of a European level project that sought to use a form of co-production to engage users in the development of a telecare system for older people. The outcome was a platform with infrastructural properties and a service-orientated architecture better able to support subsequent innovation in use.
Original languageEnglish
Pages (from-to)1 - 23
Number of pages23
JournalScandinavian Journal of Information Systems
Volume24
Issue number2
Publication statusPublished - 2012

Cite this

McLoughlin, Ian Patrick ; Maniatopolous, Gregory ; Wilson, Robert ; Martin, Mike. / Inside a digital experiment: Co-producing telecare services for older people. In: Scandinavian Journal of Information Systems. 2012 ; Vol. 24, No. 2. pp. 1 - 23.
@article{13e4338bf08343afb3b322630b6ffb93,
title = "Inside a digital experiment: Co-producing telecare services for older people",
abstract = "The problem of the user remains central to information systems research and practice, more so given the importance now given to user-led innovation. Telecare is a much-vaunted example of e-enabled health and social care which, over the past decade or more has received considerable policy attention and investment in Europe and beyond. However, it appears that the technological opportunities offered have not been taken-up in everyday practice and that the engagement of users - service providers and end users - has been identified as a major barrier. This article presents the experience of a European level project that sought to use a form of co-production to engage users in the development of a telecare system for older people. The outcome was a platform with infrastructural properties and a service-orientated architecture better able to support subsequent innovation in use.",
author = "McLoughlin, {Ian Patrick} and Gregory Maniatopolous and Robert Wilson and Mike Martin",
year = "2012",
language = "English",
volume = "24",
pages = "1 -- 23",
journal = "Scandinavian Journal of Information Systems",
issn = "0905-0167",
number = "2",

}

Inside a digital experiment: Co-producing telecare services for older people. / McLoughlin, Ian Patrick; Maniatopolous, Gregory; Wilson, Robert; Martin, Mike.

In: Scandinavian Journal of Information Systems, Vol. 24, No. 2, 2012, p. 1 - 23.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Inside a digital experiment: Co-producing telecare services for older people

AU - McLoughlin, Ian Patrick

AU - Maniatopolous, Gregory

AU - Wilson, Robert

AU - Martin, Mike

PY - 2012

Y1 - 2012

N2 - The problem of the user remains central to information systems research and practice, more so given the importance now given to user-led innovation. Telecare is a much-vaunted example of e-enabled health and social care which, over the past decade or more has received considerable policy attention and investment in Europe and beyond. However, it appears that the technological opportunities offered have not been taken-up in everyday practice and that the engagement of users - service providers and end users - has been identified as a major barrier. This article presents the experience of a European level project that sought to use a form of co-production to engage users in the development of a telecare system for older people. The outcome was a platform with infrastructural properties and a service-orientated architecture better able to support subsequent innovation in use.

AB - The problem of the user remains central to information systems research and practice, more so given the importance now given to user-led innovation. Telecare is a much-vaunted example of e-enabled health and social care which, over the past decade or more has received considerable policy attention and investment in Europe and beyond. However, it appears that the technological opportunities offered have not been taken-up in everyday practice and that the engagement of users - service providers and end users - has been identified as a major barrier. This article presents the experience of a European level project that sought to use a form of co-production to engage users in the development of a telecare system for older people. The outcome was a platform with infrastructural properties and a service-orientated architecture better able to support subsequent innovation in use.

UR - http://aisel.aisnet.org/sjis/vol24/iss2/1/

M3 - Article

VL - 24

SP - 1

EP - 23

JO - Scandinavian Journal of Information Systems

JF - Scandinavian Journal of Information Systems

SN - 0905-0167

IS - 2

ER -