Information, communication and telecommunications: a pilot study of the behaviour of citizens

Kirsty Williamson, Mark Balnaves, Peter Caputi

    Research output: Contribution to journalArticleResearchpeer-review

    1 Citation (Scopus)


    Information, communication and telecommunications are all important to the lives of citizens. This paper reviews the literature on the informationseeking, communication and telecommunications behaviour of citizens and then reports on a pilot study to test empirical measures being developed by the Telecommunications Policy Research Group at RMIT. As a result of the pilot study, an information-communication continuum is proposed to overcome the problems of definition of information and communication needs. There is also a suggestion that a distinction between purposeful information seeking and incidental information acquisition is required. The role of telecommunications in meeting information and communication needs is explored. Policy implications are included.

    Original languageEnglish
    Pages (from-to)311-322
    Number of pages12
    Issue number2
    Publication statusPublished - 1992


    • communication needs
    • Information needs
    • information policy
    • research methods
    • telecommunications needs
    • telecommunications policy

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