Improving the customer-supplier relation in IT development

Gro Bjerknes, Lars Mathiassen

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review

4 Citations (Scopus)

Abstract

A growing number of IT organizations pursue a systematic strategy to mature their software operation. These efforts have severe implications for their customers or clients both in terms of opportunities and challenges. As a consequence a number of customer related models have emerged as a supplement to the software process centered maturity models. This paper addresses the improvement of the customer-supplier relation in IT development on a theoretical, a normative, and a practical level. It presents theoretically founded insights into the nature of customer-supplier collaborations. This knowledge is used 1) to evaluate and compare normative models for how to improve customer-supplier relations and 2) to explore practical ways to improve the relation between an IT organization and its customers. The paper is concluded with a discussion of implications for research and practice.

Original languageEnglish
Title of host publicationProceedings of the Hawaii International Conference on System Sciences
Place of PublicationWashington DC USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages1
ISBN (Print)0769504930
Publication statusPublished - 1 Jan 2000
Externally publishedYes

Publication series

NameProceedings of the Hawaii International Conference on System Sciences
PublisherIEEE Computer Society
Volume4
ISSN (Print)1060-3425

Cite this

Bjerknes, G., & Mathiassen, L. (2000). Improving the customer-supplier relation in IT development. In Proceedings of the Hawaii International Conference on System Sciences (Proceedings of the Hawaii International Conference on System Sciences; Vol. 4). IEEE, Institute of Electrical and Electronics Engineers.