Implications of synchronous IVR radio on Syrian refugee health and community dynamics

R. Talhouk, T. Bartindale, K. Montague, S. Mesmar, C. Akik, A. Ghassani, M. Najem, H. Ghattas, P. Olivier, M. Balaam

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

44 Citations (Scopus)


With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peerled healthcare.1We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

Original languageEnglish
Title of host publicationC&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France
Subtitle of host publicationConference Proceedings - 26-30 June 2017 Troyes, France
EditorsIngrid Mulder, Douglas Schuler
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages10
ISBN (Electronic)9781450348546
Publication statusPublished - 2017
Externally publishedYes
EventInternational Conference on Communities and Technologies 2017 - Troyes, France
Duration: 26 Jun 201730 Jun 2017
Conference number: 8th


ConferenceInternational Conference on Communities and Technologies 2017
Abbreviated titleC&T 2017
Internet address


  • Agency
  • Community radio shows
  • Health education
  • IVR
  • Lebanon
  • Refugees
  • Syrian refugees
  • Technology

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