Implications of synchronous IVR radio on Syrian refugee health and community dynamics

R. Talhouk; T. Bartindale; K. Montague; S. Mesmar; C. Akik; A. Ghassani; M. Najem; H. Ghattas; P. Olivier; M. Balaam

doi:10.1145/3083671.3083690

Implications of synchronous IVR radio on Syrian refugee health and community dynamics

R. Talhouk, T. Bartindale, K. Montague, S. Mesmar, C. Akik, A. Ghassani, M. Najem, H. Ghattas, P. Olivier, M. Balaam

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

50 Citations (Scopus)

Abstract

With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peerled healthcare.1We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

Original language	English
Title of host publication	C&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France
Subtitle of host publication	Conference Proceedings - 26-30 June 2017 Troyes, France
Editors	Ingrid Mulder, Douglas Schuler
Place of Publication	New York NY USA
Publisher	Association for Computing Machinery (ACM)
Pages	193-202
Number of pages	10
ISBN (Electronic)	9781450348546
DOIs	https://doi.org/10.1145/3083671.3083690
Publication status	Published - 2017
Externally published	Yes
Event	International Conference on Communities and Technologies 2017 - Troyes, France Duration: 26 Jun 2017 → 30 Jun 2017 Conference number: 8th https://2017.comtech.community/

Conference

Conference	International Conference on Communities and Technologies 2017
Abbreviated title	C&T 2017
Country/Territory	France
City	Troyes
Period	26/06/17 → 30/06/17
Internet address	https://2017.comtech.community/

Keywords

Agency
Community radio shows
Health education
IVR
Lebanon
Refugees
Syrian refugees
Technology

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1145/3083671.3083690Licence: CC BY

2579264080-oaFinal published version, 328 KB

Cite this

Talhouk, R., Bartindale, T., Montague, K., Mesmar, S., Akik, C., Ghassani, A., Najem, M., Ghattas, H., Olivier, P., & Balaam, M. (2017). Implications of synchronous IVR radio on Syrian refugee health and community dynamics. In I. Mulder, & D. Schuler (Eds.), C&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France: Conference Proceedings - 26-30 June 2017 Troyes, France (pp. 193-202). Association for Computing Machinery (ACM). https://doi.org/10.1145/3083671.3083690

Talhouk, R. ; Bartindale, T. ; Montague, K. et al. / Implications of synchronous IVR radio on Syrian refugee health and community dynamics. C&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France: Conference Proceedings - 26-30 June 2017 Troyes, France. editor / Ingrid Mulder ; Douglas Schuler. New York NY USA : Association for Computing Machinery (ACM), 2017. pp. 193-202

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abstract = "With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peerled healthcare.1We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.",

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author = "R. Talhouk and T. Bartindale and K. Montague and S. Mesmar and C. Akik and A. Ghassani and M. Najem and H. Ghattas and P. Olivier and M. Balaam",

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Talhouk, R, Bartindale, T, Montague, K, Mesmar, S, Akik, C, Ghassani, A, Najem, M, Ghattas, H, Olivier, P & Balaam, M 2017, Implications of synchronous IVR radio on Syrian refugee health and community dynamics. in I Mulder & D Schuler (eds), C&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France: Conference Proceedings - 26-30 June 2017 Troyes, France. Association for Computing Machinery (ACM), New York NY USA, pp. 193-202, International Conference on Communities and Technologies 2017, Troyes, France, 26/06/17. https://doi.org/10.1145/3083671.3083690

Implications of synchronous IVR radio on Syrian refugee health and community dynamics. / Talhouk, R.; Bartindale, T.; Montague, K. et al.
C&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France: Conference Proceedings - 26-30 June 2017 Troyes, France. ed. / Ingrid Mulder; Douglas Schuler. New York NY USA: Association for Computing Machinery (ACM), 2017. p. 193-202.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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AU - Bartindale, T.

AU - Montague, K.

AU - Mesmar, S.

AU - Akik, C.

AU - Ghassani, A.

AU - Najem, M.

AU - Ghattas, H.

AU - Olivier, P.

AU - Balaam, M.

N1 - Conference code: 8th

PY - 2017

Y1 - 2017

N2 - With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peerled healthcare.1We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

AB - With 1,033,513 Syrian refugees adding a strain on the Lebanese healthcare system, innovation is key to improving access to healthcare. Our previous work identified the potential for technology to improve access to antenatal care services and increase refugee agency. Using (1) paper mock ups and a mobile based prototype, (2) process mapping, (3) focus groups and interviews and (4) key informant meetings, we explored the concept of refugee led community radio shows to deliver peerled healthcare.1We observed the influence of community radio shows on Syrian refugee health education, community dynamics and community agency in relationships between healthcare providers and refugees. Refugees were positively impacted through situating the technology within the community. We highlight issues around trust, agency, understanding, self-organization and privacy that resulted from running the shows through mock ups and a mobile based prototype. Our findings inform future work in community run radio shows.

KW - Agency

KW - Community radio shows

KW - Health education

KW - IVR

KW - Lebanon

KW - Refugees

KW - Syrian refugees

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PB - Association for Computing Machinery (ACM)

CY - New York NY USA

T2 - International Conference on Communities and Technologies 2017

Y2 - 26 June 2017 through 30 June 2017

ER -

Talhouk R, Bartindale T, Montague K, Mesmar S, Akik C, Ghassani A et al. Implications of synchronous IVR radio on Syrian refugee health and community dynamics. In Mulder I, Schuler D, editors, C&T 2017 - 8th International Conference on Communities and Technologies - Troyes University of Technology, Troyes, France: Conference Proceedings - 26-30 June 2017 Troyes, France. New York NY USA: Association for Computing Machinery (ACM). 2017. p. 193-202 doi: 10.1145/3083671.3083690

Implications of synchronous IVR radio on Syrian refugee health and community dynamics

Abstract

Conference

Keywords

UN SDGs

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