Impact of sustainability practices on hospitality consumers' behaviors and attitudes: the case of LUX* Resorts & Hotels

Vishnee Sowamber, Haywantee Ramkissoon, Felix Mavondo

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Abstract

The growing volume of research on customers’ attitudes towards sustainability practices in the hospitality sector has attracted significant interest from researchers and managers in the past decade. This chapter investigates the relationship between sustainability practices in hotels and its influence on consumers’ attitudes and behaviors, and the brand. Using LUX* Resorts & Hotels as a case study, this chapter provides insights into the growing importance of sustainability practices among resorts and hotels. It shows how consumers play an important role in shifting a business strategy towards a more sustainable course. This chapter will be of value to practitioners in helping them align their strategies with customers’ expectations. It contributes to the pool of studies on sustainability in hotels and resorts, which will assist researchers in furthering research and reflection in this area.
Original languageEnglish
Title of host publicationThe Routledge Handbook of Hospitality Marketing
EditorsDogan Gursoy
Place of PublicationAbingdon UK
PublisherRoutledge
Chapter32
Pages384-396
Number of pages13
Edition1st
ISBN (Electronic)9781315445526
ISBN (Print)9781138214668
DOIs
Publication statusPublished - 2018

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