Metro Futures: experience-centred co-design at scale

Simon Bowen, Peter Wright, Alexander Wilson, Andy Dow, Tom Bartindale, Robert Anderson

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

4 Citations (Scopus)


This paper discusses how characteristics of experience-centred and collaborative design can be translated to larger scales. We describe Metro Futures, a region-wide public consultation on the design of new light rail trains, where we followed an experience-centred co-design approach supported by digital media and tools to develop findings with a core group of 20 ?co-researchers' and ∼4000 public participants. The paper discusses how the characteristics of a focus on experience, and collaborative design exploration were achieved with co-researchers and, at scale, through online and face-to-face interactions using various digital media and tools. Whilst not at the depth of smaller scales, there are opportunities to retain characteristics of experience-centred co-design at scale to produce findings that can usefully inform ensuing design work, and avoid the averaging of public contributions often evident in large scale public consultations.

Original languageEnglish
Title of host publicationProceedings of the 2020 CHI Conference on Human Factors in Computing Systems
EditorsJoanna McGrenere, Andy Cockburn
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages13
ISBN (Electronic)9781450367080
Publication statusPublished - 2020
EventInternational Conference on Human Factors in Computing Systems 2020 - Honolulu , United States of America
Duration: 25 Apr 202030 Apr 2020
Conference number: 38th (Website) (Proceedings)


ConferenceInternational Conference on Human Factors in Computing Systems 2020
Abbreviated titleCHI 2020
Country/TerritoryUnited States of America
Internet address


  • co-design
  • experience-centred design
  • large-scale design
  • public transport

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